Position Summary
Position Summary
The Digital and IT SAP Sales and Customer Service Functional Specialist defines and improves business processes, aligns technical solutions to business strategy, and enables the deployment and ongoing support of the Digital Selling application portfolio, with a primary focus on SAP S/4HANA Sales and Distribution (SD) and Order To Cash(OTC) development and implementation. Experience with Salesforce is a plus.
This position does not have direct reports
Responsibilities
Essential Functions
- Lead or co-lead complex and/or global Digital and IT initiatives, delivering results on time and ensuring consistent deployment of standard processes and functionality worldwide.
- Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
- Support the development and implementation of new technologies/services, including status communication, stakeholder reporting, and project closure activities.
- Build strong relationships with business partners and collaborate on future capabilities and enhancements.
- Communicate decisions and formalize recommendations impacting the area of responsibility to the manager, business partners, and key stakeholders as appropriate.
- Serve as a point of contact for communications, coordination, and expectation management with third-party IT and service vendors.
- Manage competing priorities; provide direction, guidance, and mentoring to team members as needed.
- Deliver multiple solutions while balancing conflicting priorities, timelines, and resources.
- Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
- Strong understanding of Quote-to-Cash / Order-to-Cash processes, with demonstrated ability in business process analysis and end-to-end solution design.
- Create and maintain testing materials, training documentation, best practice guides, and end-user documentation.
- Conduct knowledge transfer and cross-training with team members; encourage continuous improvement through team feedback.
- Provide support for existing live locations and the user community.
- Provide after-hours technical support as needed.
- Travel as required.
Qualifications
Qualifications
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
