Basic Qualifications
The following Basic Qualifications are skills that a candidate must possess to be considered for this position:
- Experience working in a customer service call center responding to customer emails and phone calls.
- Experience in the use of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
Job Description
You will be an Operations Center Analyst for the F-35 Program at our Wright-Patterson Air Force Base Operations Center in Ohio. Our team is responsible for first-line support for the F-35 Wright-Patterson Operations Center customers / sites.
What You Will Be Doing
Your responsibilities will include but are not limited to:
- Functions as conduit between internal and external customers and the F-35 Sustainment organizations including Sustaining Engineering, Supply Chain Management, Sustainment Performance Management, Field Operations, Support Equipment, Training, and others as needed.
- Candidate will also play a key role in keeping the F-35 Operations Center processes current and for proposing and implementing new processes and best practices as the F-35 Operations Center matures.
- The selected candidate's specific roles and
responsibilities will include focusing on improving the overall F-35 Fleet Aircraft Availability and Mission Capability rates of the growing F-35 Fleet and customers through tactical day to day engagement.
- The F-35 Ops Center is a 24/7/365 operation, and the candidate may be required to work different shifts and days as needed. Shifts will include first, second, and third. Work days will include weekdays, weekends, and holidays.
- Must be a United States citizen. Must be able to obtain a final Secret Security Clearance. Must be able to obtain F-35 Program access.
What’s In It For You
From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin’s comprehensive benefits package here.
Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus -if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.
Desired Skills
The following Desired Skills are not required but are those skills that would set a candidate apart from the other candidates:
- Experience in a fast paced, dynamic, work environment
- F-35 Autonomic Logistics Information System (ALIS) to include Siebel Customer Relationship Management (CRM) and Analytics, Computerized Maintenance Management System (CMMS) tools;
- Familiarity or experience with the following: Customer support skills and/or military aircraft maintenance experience.
- Must be able to multitask and prioritize workload with minimal supervision
- Presentation design, web environment, process design
- Excellent communication skills,
both written and verbal
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to work remotely
Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
