These are the essential functions of the job
Fleet Service Agent or Clerk / Fleet Service Crew Chief
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Aircraft Movement
- Guide aircraft by standing and holding wands at or above shoulder height
- Operate machinery to perform airplane movement
Aircraft Arrival
- Arrive at gate in advance of aircraft arrival
- Participate in pre-arrival briefing
- Chock aircraft wheels
- Position safety cones around aircraft
- Position equipment (e.g., air-start units, conveyors) by aircraft
- Connect ground power, pre-conditioned air, and air-start units
Aircraft Servicing
- Perform exterior lavatory servicing
- Service aircraft potable water
Baggage Handling
- Transfer baggage/cargo to and from belts, carts, baggage devices, and containers
- Drive tug and cart to designated aircraft and drop-off areas
- Open and close cargo door of aircraft Enter and exit the cargo compartment of aircraft
- Remove baggage/cargo from aircraft cargo compartment Scan baggage/cargo
- Interpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo Finalize load plan (Crew Chief only)
- Direct team in loading baggage/cargo in the aircraft cargo compartment according to weight and balance specifications (Crew Chief only)
- Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications
Pushback
- Disconnect ground power, pre-conditioned air, and air-start units
- Ensure all equipment is removed from the safety envelope prior to pushback Remove chocks from aircraft wheels
Aircraft/Gate Safety
- Monitor traffic around the gate area to prevent collisions
- Remove any foreign-object debris from the safety envelope
- Perform pre-departure and post-arrival aircraft walk-around
- Inspect aircraft pre- and post-flight Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenance
Communication and Effective Operations
- Ensure gate has resources needed to facilitate effective operations
- Complete forms required for operational requirements (Crew Chief only)
- Communicate with team members in a professional manner
- Lead and direct team (Crew Chief only)
- Follow Crew Chief/Lead instructions Communicate with others outside team (e.g., operations, load planners, other departments)
- Communicate with flight deck using proper verbiage when necessary or required
- Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback
