Our StoryThe Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
Today, Norwegian still stands for excellent service and great value
Our route network focuses on connecting a broad range of domestic routes in Norway, across the Nordics and key European destinations. We will explore new ancillaries that provide our customers with greater choice and flexibility to allow them to travel at a cost and service level that suits their individual needs.
We will continue to support jobs, tourism and the wider economies in the destinations that we serve by providing vital air links that will benefit the leisure, business and trade industries. We will fortify the Nordics as the cornerstone of the Norwegian business strategy.
"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Senior Coordinator Customer Relations?
We are looking for a new Coordinator in Customer Relations to manage all aspects of customer claims and feedback. This includes handling payments, flight irregularity claims and customer feedback. You will ensure timely and efficient resolution in line with airline liability regulations and company policies.
What Is It Like To Work At Norwegian
Norwegian’s vision is to be
the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and
dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and
cheer each other on, celebrating new ideas and different ways of doing things.
So, fasten your seatbelt — your next exciting career journey starts here!
In This Role You Will Be Responsible For
- Manage all customer claims and feedback — including payments and flight‑irregularity cases — ensuring timely and efficient resolution.
- Stay up to date on customer‑rights legislation (e.g., EU261/2004) and airline liability requirements.
- Ensure compliance with Norwegian’s policies and guidelines in all case handling.
- Make independent decisions within established policies and liability frameworks.
- Handle sensitive and complex cases efficiently to prevent escalation.
- Collaborate closely with the team and stakeholders across the organization.
- Contribute to projects related to customer irregularities and flight disruptions.
- Support other Customer Care tasks when needed.
You Are Our Ideal Candidate If You Have
- Experience in written case handling and Customer Service (minimum 1 year), with strong skills in clear, accurate, and professional written communication.
- Good knowledge of airport logistics, booking flows, Norwegian’s products, rules, and customer experience, as well as solid understanding of passenger legislation (EU261/2004, CAA requirements).
- Proven decision‑making ability, able to handle challenging, complex, or sensitive cases independently and confidently.
- A proactive, solution‑oriented mindset, with creativity, adaptability, and commitment to personal and professional growth.
- Excellent technical skills with tools such as Zendesk (ZD), Bono, AMA, Tidy, and Microsoft 365, and strong computer proficiency with high attention to detail.
- Strong organizational, communication, and interpersonal skills, able to prioritize effectively and collaborate well across teams.
- Native or near‑native Norwegian/Scandinavian and English proficiency, both written and spoken.
We Can Offer
Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.
Here’s What You Can Look Forward To
- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- We have good pension schemes
- Get comprehensive medical and travel insurance
- You will have the flexibility to combine working from our office and from home
- We offer a competitive salary
- Possibility to participate in activities run by Norwegian SportsClub
- Opportunity to join our share saving plan
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.
Interested? Let’s talk!
If you have any questions, feel free to reach out to:
Christine Næss
Manager Customer Relations
Christine.Naess@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies together
