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Sr Manager, IT Engineering (Fort Worth, TX, US)

American Airlines • Sr Manager, IT Engineering (Fort Worth, TX, US) • 3d ago

Intro

The Senior Manager, IT Engineering will play a critical leadership role in powering our Loyalty platform—the engine behind how we recognize and care for our most valued customers. This role leads an experienced engineering team responsible for delivering and supporting an Oracle Siebel–based solution that underpins the AAdvantage® program, Sales capabilities, Admirals Club operations, and Customer Relations services. Operating in a fast‑paced, high‑visibility environment, this leader will drive technical excellence, foster a culture of innovation, and partner closely with product, business, and technology teams to ensure scalable, reliable, and customer‑centric solutions that support the continued evolution of our Loyalty ecosystem.

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Engineering domain is an area focused on development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers and Engineering Managers to ensure they understand business needs and objectives, as well as technical requirements of products
Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communicationwith stakeholders
Create a clear strategic direction across multiple engineering teams to align with technical direction as well as business priorities
Supports an environment for engineering teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
Communicates across engineering teams to relay business and IT initiatives, priorities, and support clear adherence to business priorities
Facilitates increased technical upskilling across organization
Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
Leads, develops, and mentors leaders and top performers across the engineering teams to build next generation of leaders
Exhibits a desire for continuous learning and sharing of new knowledge within the organization
Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities
Escalation point for production issues and off-hours support, communication, and coordination

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
5+ years of experience leading product teams

Preferred Qualifications- Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses & Certifications

Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
Proven ability to handle multiple products/work streams and demands efficiently
Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
Good understanding of financial practices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.