How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Business Insights Specialist is a vital role providing support for data and information management processes.
This position will report to the General Manager of Revenue Management and Business Insights at Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.
DPS provides highly qualified and experienced supplemental instructors to our parent company DAL as well as several other Part 121 air carriers. DPS also operates the FAA Part 142 Delta Air Crew Training Center on behalf of Delta providing type rating, recurrent, and ATP-CTP training packages. We are experts in recruiting and staffing according to data driven models to ensure target event coverage with the highest standards
- Supports spreadsheet processes to ensure operational goals are met.
- Provides analytical support and data reporting to identify operational efficiency improvement opportunities.
- Promote process optimization in processes and tools.
- Implement data quality checks and monitoring.
- Optimize data pipelines for performance and cost.
- Learn new techniques within cloud-based platforms
- Facilitate the standardization of best practices across the businesses using the Business Process Network (application of business process, master data, roles and responsibilities, and system use)
- Directs intake of servicing communications work request and conducts proper due diligence.
- Communicate proactively on the operational progress and issues during the forecast cycle.
- Maintains a solid understanding of Delta professional Services goals, objectives, and metrics and effectively communicates them to the organization.
- Supports the General Manager – Revenue Management and Business Insights at DPS for day-to-day activities.
What You Need To Succeed (Minimum Qualifications)
- Ability to meet deadlines, service level commitments, and handle multiple tasks.
- Work in a fast-paced environment while maintaining an attention to detail.
- Good working knowledge of Microsoft Office software is required.
- Microsoft excel or Smartsheet experience.
- Proficient in Data Analytics platforms like Power BI or Tableau.
- Experience enhancing existing processes through Artificial Intelligence.
- Detail-oriented, analytical ability and strong oral/written communication skills are also required.
- Must be able to work well with others in a time-sensitive team environment.
- Flexibility responding to unexpected situations and desire to learn is critical for success.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
- Ensure analytical projects are aligned and prioritized based on needs of the business.
- An ability to think innovatively and creatively, strong communication and change management skills team player who can work effectively with all levels of the organization.
- Diversity - Ability to work in a friendly, respectful, and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.
- Honesty/Integrity/Ethical Standards – Ability to maintain high moral standards and be honest and ethical while performing job duties.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- 3-5 years of relevant work experience
- Preferred major in the area of Business, Information Systems, Statistics and/or equivalent work experience
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
