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Line & Ramp Services Agent

Jet Aviation • Zürich, Zuri, CH • 3d ago

Position Summary

This position is responsible for serving the customer’s needs and the requirements of their aircraft in accordance with Jet Aviation policy and procedures by performing the duties listed below.

Main Responsibilities

Safe operation of ground support equipment (GSE)
Marshalling, Parking and Towing of Aircrafts
Usage of conveyor belt and passenger stairs and any other equipment
De-icing Aircraft (driver and sprayer) in case the station has this equipment
Maintain all FBO equipment - good operating condition and appearance
Ensure cleanliness of airside facilities (ramp office, hangar, others)
Toilet and Water Services
Support supervisors/team leaders as required
Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations
Provide a positive and professional first impression by exhibiting the proper demeanor, organization and service level to arrivingt and departing guests
Greet customers in a welcoming, friendly and respectful manner
Adhere to the department standards of excellence for exceptional customer service, grooming and dress code
Ensure that all services provided are properly recorded for billing.
Increase customer satisfaction by understanding needs and responding quickly to them
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurences as required by the internal reporting system "JetSafe"
Conduct all work in accordance with Jet Aviaton's Polciies, Manuals & Procedures
Be able to perform daily, weekly and monthly equipment checklists
Other duties as required (incl. projects)

Minimum Requirements

General education degree required
Aviation experience and background is an advantage
Knowledge of mechanics is a plus
Fluent in English both written and verbal
Good understanding of local language is an advantage
Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
Readiness to work under shifts and work weekends and irregular hours
Basic knowledge of Microsoft office and web-based applications
Desire to deliver excellent service

Your profile

Ability to work in a team, independently and under time constraints
Effective interpersonal and communication skills with customers, supervisors, and peers
Excellent communications and social skills
Proactive attitude
Team player and excellent ability to deal with pressure
Have a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleague
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
Demonstration to Jet Aviation values (Trust, Honesty, Alignment, Transparency)