We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description
- Lead and develop the VIC & SA Cabin Crew team in safety, operations, and people responsibilities
- Drive culture and capability uplift in a high-visibility role
- Permanent, full-time opportunity, based in Melbourne
The
Regional Manager, Cabin Crew VIC & SA is responsible for the regional leadership and development of Cabin Crew to deliver the Jetstar Cabin Crew Operations strategies. This role has significant operational, safety and people responsibilities across international and domestic crew, managing large crew cohorts across Melbourne, Avalon and Adelaide.
This role ensures a consistent approach to managing and supporting frontline team members and will drive cultural change and capability at all levels. Through coaching and developing their team of Cabin Crew Development Manager, this role actively supports lifting operational performance across the balanced scorecard.
Key Responsibilities
- Translate strategic plans and goals into tangible actionable activities for the broader team
- Initiate and drive plans to ensure financial, customer and people performance metrics are met
- Manage escalations around rostering, service disruptions, compliance and customer complaints
- Oversee performance management, including absenteeism and case management
- Develop leadership skills in direct reports to enable achievement of business objectives
- Champion safety leadership, driving local execution and input into Cabin Crew safety strategies
- Participate in a rotational 24x7 on-call roster and adhere to critical incident management principles
You’ll Have
- Previous experience managing a large industrialised workforce or similar
- Experience in dealing and working with unions and highly regulated environments
- Strong consultation skills and ability to interact with all levels of an organisation
- Strong people leadership skills with the ability to drive change and performance
- Clear and effective verbal and non-verbal communication skills
- Desire for a hands-on approach in strategic planning and achievements
- Willingness to travel frequently between Melbourne and Adelaide as well as other destinations as required
Your Life At Jetstar Is Unlike Any Other
- Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.
- Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
- Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We can’t wait to hear from you. Apply by Wednesday, 29 April 2026.
