How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Vision: Deliver world-class service to all customers.
Mission: Make every customer feel like the most valued person.
- Performs a variety of duties according to the functional work area assignment, under certain circumstances, personnel may be required to perform all functions.
- Develops a line of communication with AF operations management as well as other actors necessary to ensure maximized use of the airport facility and minimized obstruction of Delta aircraft and passenger movement.
- Responsible for reviewing AF gate plot and recommending alternate gate assignments to minimize passenger misconnects while improving Delta operational performance.
- Coordinates with ACS OSMs on duty, ACS agents/Red Coats, TechOps and business partners to ensure execution of on-time aircraft turn and departure and during any changes.
- Works with the Operations Customer Center and other Hub Coordination Centers in implementing the daily operation to meet safety, reliability, and customer service KPIs and Net Promoter (NPS) goals.
- Responsible for distribution of daily outlook and operational pages as needed throughout the day.
- Ability to review/create reporting and participate as needed in ad-hoc projects as guided by ACC OSM.
- Participates in daily briefing and actions any concerns raised from Delta, AF or business partners that could impact operation.
- Monitors the inbound customer/baggage connections, provides analysis, and makes decisions regarding local and down/up-line connections and customers impacted by cancelled or delayed flights.
- Investigating and accurately coding all departure delays.
- Practices safety-conscious behaviors in all operational processes and procedures.
What You Need To Succeed (Minimum Qualifications)
- Must have valid authorization to live and work in the EU (including the France) at the time of application. Delta does not provide visa sponsorship for this role.
- Must be at least 18 years of age.
- Fluent in English and French (written and oral).
- Able to read, write, and comprehend detailed job instructions.
- Strong listening and communication skills to identify customer needs and provide appropriate direction.
- Flexibility to work varying shifts, extended hours, and on‑call requirements.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Able to manage conflict and resolve problems effectively.
- Possess basic computer skills and proficiency in Microsoft Office applications.
- Able to balance multiple priorities within established time constraints.
- No disqualifying history with law enforcement (required for airport access pass).
- (If transferring internally) Must be performing satisfactorily in current position.
- Consistently prioritizes the safety and security of self and others.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces diverse people, thinking, and styles.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Knowledge of DL One Source system.
- ACC/Hub Tower experience preferred.
- Knowledge of OSS and RES automation systems.
- Airport Customer Service operational experience.
- College education or equivalent preferred.
Benefits And Perks To Help You Keep Climbing
"Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Delta benefits as per local regulations and work rules will apply.
