Associate Product Experience

Singapore Airlines • SG • 1d ago

Job Description

The successful candidate will be part of the Inflight Entertainment Department within our Customer Experience Division.

Key Responsibilities:

To monitor in-flight entertainment (IFE) condition and performance, and headsets operations with internal stakeholders (Engineering, Cabin Crew, Lounge Development and Inflight Operations) and external suppliers.
To support user testing in the development of (IFE) applications and enhancements.
Liaison with Technical Services team in the monitoring of IFE condition and performance, and investigation of lapses. Liaise with Customer Affairs for reply to customer feedback.
Charting, reporting and analysis of IFE condition Customer Satisfaction (CSAT) performance.
To support the logistics and operations of headsets and related items and perform regular checks/audits on appointed headset maintenance vendors.
To ensure sufficient inventory and smooth operations for headset and related items

Requirements

Diploma holder
Is tech savvy and has interest in keeping up with evolving technology.
Has interest in learning or has experience in working with data.
Has passion for innovation and product ideation/development.
Able to work independently, self-driven, and able to communicate well with various stakeholders.
Comfortable working with data sets.
Able to work on the common applications e.g. excel, words, power point etc.
IT savviness or receptive to digitalisation mindset preferred.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.