Role overview:
The Modernization of Operations initiative aims to identify and address areas within Public Security and Emergency Services (PSES) program service delivery that relies heavily on manual processes. The goal is to leverage AI and emerging technologies to achieve substantive efficiencies, enhance data collection, and improve decision-making. This work supports the PSES IMT Strategic Plan which aligns with the client’s Red Tape Reduction initiative and Digital Strategy to deliver world-class digital services for all Albertans.
Findings from this project will support the multi-year modernization and IMT strategic plan for the Department, to be implemented in partnership with Technology and Innovations.
Must Haves:
- 5 years experience with data analysis, reporting, and the development of evaluation and measurement plans for project outcomes
- Lean Six Sigma Green belt
- 2 years experience with digitization and process automation best practices
- 5 years proven experience in business process analysis and technology modernization, including emerging technologies such as Robotic Process Automation and AI, with a demonstrated ability to identify, quantify, and validate efficiency gains from digitization and technology adoption
- 5 years experience in process mapping, gap analysis, and developing current-state baselines for complex service delivery environments with strong data fundamentals (how data is collected, integrated, governed, and reused)
Nice To Haves:
- 5 years experience with the ability to develop and execute work plans, roadmaps, and evaluation frameworks.
- 5 years experience with excellent communication, facilitation, and presentation skills for executive and operational audiences.
- 5 years experience in end-to-end process and value-stream mapping
- 5 years experience in executive-level reporting and strategic planning
- 2 years experience with geospatial data, spatial workflows, and system integration
- 5 years experience working with diverse stakeholder groups, including program leaders, IT teams, and end-users
Responsibilities:
1. Process Review and Modernization Opportunities:
• Identify opportunities for business process improvements that enhance efficiency, accuracy, or customer satisfaction in the delivery of program services.
• Provide recommendations for program services delivery process re-engineering through the use of Lean Six Sigma Engineering principals options for automation, or further digitization, AI adoption that align with GoA modernization objectives and best practices.
2. Project Planning and Stakeholder Engagement:
• Develop and maintain a detailed work plan outlining all assessment activities, timelines, and resource requirements.
• Collaborate with stakeholders across five PSES divisions (Correctional Services, Public Security, Financial Services, Alberta Emergency Management, and Strategy, Support, and Integrated Initiatives) to conduct process mapping and gap analysis of manual service delivery workflows.
• Engage with teams within Technology and Innovations, including Technology Support and Operations, Digital Design and Delivery, Data and Content Management, Cybersecurity Services, and Privacy and Policy Services to integrate technical perspectives, processes and standards.
3. Evaluation:
The evaluation for this engagement focuses exclusively on the analysis and identification of modernization opportunities, not the measurement of post implementation results. As modernization implementations may occur later or may not occur at all, the business analyst is not required to evaluate post implementation performance or realized benefits.
The business analyst will apply Lean Six Sigma principles to evaluate and document the current state of manual processes and identify opportunities for modernization.
Evaluation will include:
a. Completeness of Baseline Information
• Development of baseline metrics for manual processes, including cycle time, touch time, wait time, volume, frequency, error rates, resource effort, and other relevant indicators.
b. Quality of Process Analysis
• Documentation of clear, end-to-end process maps.
• Identification of process pain points and contributing root causes.
c. Assessment of Modernization Opportunities
• Identification of modernization opportunities, categorized by workflow optimization, digitization, automation, or adoption of emerging technologies.
• Preliminary assessment of feasibility, constraints, and alignment with departmental priorities.
d. Estimated Potential Benefits
• Estimation of expected (not realized) performance improvements, such as reduced cycle time, reduced manual effort, error reduction, and enhanced data quality.
e. Quality and Completeness of Deliverables
• Accuracy, clarity, and usability of all documentation and recommendations.
• Evidence of appropriate engagement with program areas and Technology and Innovation teams to validate findings and ensure alignment with modernization and IMT governance.
• No measurement of implemented solutions or post modernization outcomes is required under this Statement of Work.
4. Reporting and Recommendations:
• Prepare an executive-level measure-based report and presentations summarizing findings, opportunities, and a phased strategic plan.
• Deliver actionable insights and a phased roadmap for addressing key risks, modernizing systems and processes, and supporting the Department’s IMT strategic plan.
• Validate findings and recommendations with stakeholders to ensure alignment with operational priorities.
5. Change Management Support
• Support change management activities to facilitate successful adoption of new technologies and processes.
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