Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.
Job Description
- Own critical, real‑time crewing decisions in a safety‑critical aviation operations environment
- Lead and stabilise a high‑impact operations team, lifting performance, confidence and culture
- Influence day‑of‑operations outcomes through trusted stakeholder leadership and sound judgement
At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.
Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to make progress and deliver results. We won’t settle for anything less than the best outcome.
As a
Team Leader – Crewing Operations, you will play a critical leadership role at the centre of Jetconnect’s day‑of‑operations, directly shaping how Flight and Cabin Crew resources are deployed in a complex, real‑time environment.
This is a high‑impact role with accountability for the day‑to‑day leadership and governance of Crewing Operations Controllers, acting as the key escalation point for operational decision‑making. You will lead your team through disruption, ambiguity and time‑critical scenarios—balancing safety, regulatory compliance, customer impact, crew wellbeing and commercial outcomes.
Working in close partnership with the Manager, Workforce Planning & Crewing Operations, you will also contribute to strategic operational initiatives, including rostering optimisation, schedule recovery and continuous improvement, ensuring alignment with Jetconnect and Qantas Group objectives.
To Be Successful, You’ll
- Lead and govern day‑of‑operations crewing activity, providing calm, decisive leadership in complex and fast‑moving environments
- Act as the primary escalation point for crewing decisions, ensuring consistency, compliance and sound operational judgement
- Build, coach and performance‑manage a diverse team of operational professionals, strengthening capability, accountability and engagement
- Drive a positive and cohesive team culture, addressing existing dynamics and fostering trust, collaboration and high performance
- Manage operational disruption to minimise customer impact while optimising crew and aircraft utilisation and controlling cost
- Establish and maintain strong relationships with internal and external stakeholders, including operational leaders, airports, and accommodation and transport providers
- Ensure governance and compliance through up‑to‑date manuals, Local Area Procedures, employment agreements and regulatory frameworks
- Drive continuous improvement across crewing systems, processes and decision‑making to improve operational efficiency and resilience
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Sunday 17 May 2026
