Position Title
Cargo Operations Support Officer
Report To
Senior Officer – Cargo Operations
Position Summary
The position is responsible for managing the cargo's daily operational activities and performance, to achieve and ensure the company's profitability and station revenue.
Key Accountability
- To monitor inbound and outbound documents available for flights before departure and upon arrival.
- To assist warehouse inspections on reported cases of mishandling, pilferage, delivery of damage shipment and process reports for recovery.
- To ensure smooth and orderly delivery of cargo, Airways Bills (AWB) confirmation, complete Customs documentation, shipping order (DO) and release authority before release to consignee.
- To ensure that vendors deliver their services according to their contracts and Service Level Agreement (SLA).
Qualification & Working Experience
- SPM, DVM, STPM, Diploma or Bachelor’s Degree or higher tertiary qualification in any field
- Minimum 3 years of working experience in cargo, airline or aviation services
Area of Experience
- Cargo, airline or aviation services, customer services .
Personality Traits
- Stress resilience, good in time management, detailed oriented, high self- discipline and good communication skills
