Summary
Responsible for driving corporate sales revenue through effective relationship management with travel agents, TMCs, and corporates. Ensure market penetration, strengthen relationships with key stakeholders, develop new business opportunities, customer satisfaction, and alignment with organizational goals.
Key Responsibilities
Revenue Achievement
- Meet or exceed agreed corporate sales revenue targets for the city.
- Develop and execute sales strategies to achieve revenue, market expansion, and customer acquisition goals.
- Implement strategies to maximize revenue across domestic and international routes.
- Develop and execute sales strategies to achieve revenue, market expansion, and customer acquisition goals.
- Conduct competitor benchmarking to refine pricing, promotions, and service offerings.
- Utilize customer insights to enhance product offerings and improve customer experience.
- Monitor market trends, economic shifts, and regulatory changes to proactively adapt strategies.
Corporate Partner Relationship Management
- Build and maintain strong relationships with corporates, TMCs, and agencies.
- Conduct regular reviews and agenda-driven meetings to expand business opportunities.
Collaboration & Synergy
- Work closely with corporate and trade teams to generate leads and ensure smooth service of trade-centric agents.
- Coordinate with internal departments (Sales Support, Commercial, AOCS etc.) for seamless operations.
Customer Service & Satisfaction
- Ensure timely and efficient handling of customer queries and complaints.
- Provide accurate information on products, policies, schemes, and schedules.
Market Intelligence & Reporting
- Share timely MIS and actionable insights with leadership to track revenue and respond to market trends.
- Monitor competitor practices and adjust sales strategies accordingly.
Networking & Market Coverage
- Ensure widespread market coverage through planned sales calls and participation in corporate events, roadshows, and product presentations.
- Enhance brand visibility in the corporate segment.
Acquisition & Business Development
- Develop a strong pipeline for new corporate partners and SMEs through referrals, social media, and industry forums.
- Focused approach towards growth in market share.
Key Skills & Competencies
- Strong negotiation and relationship management skills.
- Analytical mindset with proficiency in data-driven decision-making.
- Excellent communication and networking abilities.
- Revenue achievement vs. target.
- Number of new corporate partners acquired.
- Customer satisfaction scores.
- Market share growth in corporate segment.
Minimum Requirement
Should be Graduate/ Post-graduate with minimum 4 years relevant travel industry background.
