Position Summary
Review of completed packages prior to invoicing; maintain the timely closure and invoicing of open work packages. Assist in the analysis of collected data.
JOB RESPONSIBLITIES
- Review of completed work packages for errors and compliance with contractual terms.
- Maintain the timely closure and accurate invoicing of open work packages in accordance with contractual terms inclusive of material and outsourced services.
- Post-check work package reviews identifying issues that impact margin in collaboration with the program managers.
- Prepare Account Receivable statements and assist the Program manager / Sales representative with the customer communication – collection effort.
- Performs routine posting in conjunction with accounting department instructions.
- Assist in the cost effectiveness analysis of projects or services and generate reports on work-order margins.
- Prepare estimates for labor and materials used by management for purposes such as planning, organizing and scheduling work.
- Performs special projects and other tasks as directed by the Manager Program Management and Analysis
Education
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
- High School Diploma or equivalent, prefer bachelor's degree.
- Ability to understand, analyze, summarize and document the results of large amounts of data is highly desirable.
Experience
- Entry level generally 1-2 years professional experience or less.
- Prefer 3+ years of experience working within MRO industry in a customer service support role.
- Prefer a high level of proficiency with MS Office, Quantum, and Lotus Notes.
Knowledge, Skills & Abilities
- Assignments require thorough knowledge in technical and specialty area and in all possible tasks and responsibilities of the job function.
- Role takes leadership for applying new processes and skills to improve the operations status quo.
- Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of administrative procedures and systems and being an example with respect to maintaining files and records.
- Excellent communication and interpersonal skills and demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal regulations.
- Ability to work flexible hours and different shift(s) if required, including weekends and nights
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protect confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
General Commitment for All Employees
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protect confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
