Cabin Services Administrator

FlySafair • Full-time • City of Johannesburg, ZA • 22h ago

Maintain cabin crew personnel records;
Assist with Grooming for the Crew i.e. dress code, hygiene etc;
Provide administrative support in the updating of manuals and other documents as and when required;
Assist with capturing Flight Reports and Attendance Registers;
Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
Coordinate new Employee On boarding;
Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements);
Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;
Organize and coordinate events i.e. Wings Parade;
Filing of all disciplinary records;
Daily administration of leave applications;
Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc;
Compile meeting minutes;
Assist with obtaining flight delay feedback from the cabin crew;
Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
Arrange meetings between cabin crew and assistant managers;
Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
Assist with managing and calculating the cabin crew headcount;
Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.
Grade 12 or Equivalent (Essential);
Relevant tertiary education (Advantageous);
1-3 years Administration experience (Essential);
Previous operations experience (Advantageous);
Willingness to work overtime when required;
Familiarity with the aviation industry's structure, including the specific operational context of cabin services and how they support broader airline functions;
Knowledge of aviation regulations and standards governing cabin crew operations;
Proficiency in administrative practices essential for document management, record-keeping, and report preparation, with an emphasis on meticulous documentation;
Understanding of customer service principles tailored to aviation, balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations;
Proficient in the use of Microsoft Office (Word, Excel and Outlook);
Strong administrative skills;
Planning and organizational skills;
Excellent interpersonal skills with internal and external customers;
Good communication skills;
Excellent attention to detail;
Ability to multi-task and work effectively in a fast-paced environment;
Immaculate time keeping;
Ability to utilize digital tools for managing communications, documentation, and scheduling.

Personal Attributes

Professional;
High integrity;
Reliable and dependable;
Ability to work independently or as a team.

Application Guideline

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

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