How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta’s Employee Communications team is looking for a strategic, collaborative communications professional to join the team to create and implement communications strategies that embody world-class employee communications, support Delta’s enviable culture and help the company exceed its business goals on our journey to better connect the world.
Reporting to the General Manager, Global Communications (Flight Operations), this curious and critical thinker excels at strategy and tactics, working collaboratively and cross-functionally on a variety of employee communications projects that protect our culture and internal brand reputation while also creating communications that inform, inspire and mobilize Delta employees to exceed Delta’s goals and prove to our customers why no one better connects the world.
Responsibilities (not Comprehensive Of All Tasks)
- Provide comprehensive strategic communications support on operational, safety and employee initiatives for Flight Operations.
- Develop innovative communication strategies that support Delta’s business goals, provide employees with the information they need to provide a differentiated customer experience, build trust with our leaders and foster our culture of being a great place to work.
- Support a matrixed team structure that balances the priorities of Flight Operations with Delta’s corporate objectives, aligning both strategy and tone so that all corporate Employee Communication teams function as one team communicating with one voice for both day-to-day and large corporate initiatives.
- Strategize and implement comprehensive communications for specific workgroups within Flight Operations across multiple locations to ensuring alignment across the business unit, collaborating closely with other communicators on the team.
- Develop internal and external responses to issues impacting employees and Delta’s internal brand reputation and culture.
- Serve as strategic communications counsel for executives.
- Support communications for pilot contract negotiations and labor relations as needed.
- Stay current on leading trends to deliver practical and insightful communication recommendations and thought leadership.
What You Need To Succeed (Minimum Qualifications)
- Minimum five to seven years of employee communications experience required
- Experience working directly with senior executives required
- Excellent writing skills, with the ability to think and communicate complex issues clearly, and create a concise and well-written narrative
- Experience developing creative, effective approaches to difficult communications challenges
- Ability to communicate effectively with all levels of management and frontline employee groups
- Working level of Microsoft Word, PowerPoint, Excel and Outlook is essential
- High degree of initiative and the ability to manage multiple tasks, work under pressure and meet deadlines
- Flexible in dealing with changing priorities and deadlines
- Experience communicating with a unionized workforce in an environment of contract negotiations preferred
- Working knowledge of social media writing and content management preferred
- Willing to travel to different employee locations
- Must be performing satisfactorily in present position and practice safety conscious behaviors
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor’s degree in public relations, communications, journalism or related field
- Airline experience preferred
- Strong analytical skills preferred
- Experience with managing multimedia projects (video, podcast, etc.) preferred
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love Delta
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
