Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Challenge yourself to monitor and maintain the Flight Planning Navigation Database
- Be part of a team that values analytics, teamwork, safety, and recognition
- Full-time permanent shift-work position based in Mascot, Sydney
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
We’re constantly evolving, and this means the opportunities for our people are endless. There’s opportunity to embrace personal development and career growth, own projects and make an impact.
The Dispatch Database Officer (Dispatch Aeronautical Information Officer) will see you working in a 24/7 operational shift environment and be primarily responsible for monitoring and maintaining the Navigation Database and associated Flight Planning applications. The role is responsible for providing operational support for all aspects of Flight Dispatch, including analysis and application of aeronautical data for pre-flight planning, in-flight communications and replanning, systems maintenance & recovery, back-up systems support and responding to relevant information that affects flight planning activities across the Qantas International and Domestic network.
Your core responsibilities will also include; analysing aeronautical information from NOTAM & AIP’s and performing immediate updates to flight planning databases. You will also identify, analyse and implement flight planning system restrictions, and cascade information to relevant stakeholders. In addition to this you will update and maintain aircraft data for flight planning purposes and collaborate with relevant business stakeholders to support operation activities including charters and new sector setup. You will support the Flight Planning operation during disruption scenarios such as Volcanic Eruptions and Airspace Closures by building new temporary routes and providing relevant additional information to key stakeholders.
Furthermore, you will interpret and apply Flight Dispatch and Qantas Fuel policies and procedures to support optimal flight plans. Finally, you will maintain currency in and demonstrate competent knowledge and application of aviation rules & regulations, Qantas Fuel Policy, Flight Dispatch procedures and other relevant policies/procedures as required. You will identify error trends, recurring issues and provide suggestions for process improvements including follow on actions to address these.
- Candidates must be able to work a 7 day rotating roster.
What You’ll Bring To The Role
- Ability to use initiative with an attention to detail and strong customer service focus and the drive to meet and exceed expectations
- Ability to work independently and as part of an operational team
- Demonstrated analytical, problem solving and decision-making skills in a high-pressure time critical environment
- Strong organisational skills with the ability to prioritise conflicting tasks to meet strict deadline
- Demonstrated ability to provide direction, lead, motivate and support team members to meet business objectives
- Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation
- Experience working in an operational environment
- Understanding of the aviation business including an awareness of the competing priorities of both operational and commercial activities
- Strong background in aviation with an understanding of airport infrastructure, airspace structure and aeronautical navigation practices
- Ability to read and interpret aeronautical information contained in NOTAM’s & AIP SUP’s, and understand the operational impacts
- You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best. This support comes in different forms, from mentoring and coaching, to resources, experts and technology across the business
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Applications close on Friday 17 July 2026.
