Role Introduction
The Banking and Payment Partnerships Manager sits under the Customer, Relationship and Retail Department, mainly responsible for driving mileage sales and other revenues from banking and payment partners (including and not limited to banks, card issuers and payment solution providers) for the Cathay Group.
You will be working with the Global Head of Banking and Payment Partnerships to derive growth strategies, negotiates deals, lead initiatives to improve customer experience with the Group’s banking partners, and oversees business development with banking partners in Hong Kong and rest of the world. You will also be supported by assistant managers to execute business plans and projects to achieve the Cathay Group’s strategic goals in revenue generation and expansion into a travel and lifestyle brand.
Key Responsibilities
Strategies, Planning and Projects
- Work with the Global Head of Banking and Payment Partnerships to develop and execute strategies and business plans to generate revenues from banking partners, in both Hong Kong and overseas
- Develop new bank partnership in banking and payment industry across different markets to achieve sales targets
- Initiate projects and activities that improve the customer experience with our banking partners and manage stakeholders across levels and including senior management to facilitate project implementation
- Manage the annual marketing revenue and operation costs
Business Development
- Achieve aggressive growth targets on sales and revenue contributions with growth mindset. Manage the balance of yield and volume
- Work closely with cobrand bank partner to drive card acquisition, usage and engagement of the cobrand product
- Negotiate and conclude with partners on commercial terms to maximize the company’s benefits; manage and resolve contractual issues with partners; and work with existing partners to maintain and grow accrual and redemption opportunities; build and maintain good working rapport with partners and conduct regular performance reviews
- Provide support, guidance, and regular reviews with outport teams to ensure their execution plans are well aligned with Hong Kong headquarter office; and oversee the operational and promotional resources to deliver the required Return on Investments
- Collaborate with marketing solutions and analytics teams to maximize the impact of investments and promotion campaigns
People Leadership
- Lead and guide the assistant managers in the team and demonstrate a collaborative, agile, data-driven, and stakeholder-centric culture among the team
Requirements
- Bachelor’s degree from a well-respected university
- At least 8 years of experience in financial services, including retail banking, credit card products or electronic payment. Experience in loyalty marketing o aviation is a plus
- Strong calculation skills and great attention to details
- Mature, creative, and business-minded with the ability to work independently and solve problems with good numerical, analytical and negotiation skills
- Proven relationship-building experience with stakeholder-centric mindset and building or designing best partnership solutions for partners
- Strong communication, interpersonal and presentation skills
- Fluency in English and Chinese
- Willing to travel (as required)
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
