Role Introduction
Reports to: Customer Experience Manager - Lounge Portfolio Strategy
Lead the creation and evolution of Cathay Pacific’s lounge environments by translating product strategy into thoughtfully designed, high-performing spaces. You will take ownership of lounge design, refresh, and construction projects, ensuring each delivers a consistent, premium customer experience while reflecting local context and operational needs.
Working across new builds and existing lounge lifecycle management, you will balance design intent with practical execution—shaping everything from spatial planning and seating concepts to dining, wellness, and back-of-house provisions. The role brings you into close collaboration with consultants, contractors, and internal stakeholders, where aligning quality, timelines, and budgets is critical to success.
Your work will directly influence how customers experience Cathay on the ground—creating spaces that are not only functional, but memorable. It is an opportunity to leave a lasting mark on a globally recognised premium brand while delivering experiences that move people forward in life.
Key Responsibilities
- Plan and manage selected lounge design, redesign, refresh, and construction projects
- Implement the lounge product strategy to ensure the highest level of customer experience, with integrity of execution as intended by lounge template with appropriate localisation
- Develop and submit Business Cases for internal funding of lounge projects. Ensure passenger capacity are supported by existing and future lounges.
- Design and build new lounges Redesign and rebuild existing lounges. Manage mid-cycle refreshes of lounges, ongoing
Project Management
- Support and design deliverables to meet project requirements, budget and deadline
- Manage renovation, Alterations & Additions works, including scope of demarcation, tender award, submission approval, construction supervision and handover to stakeholders and defects rectification
- Monitor, liaise and critical review with consultants, contactors and internal stakeholders to resolve issues in order to meet programme and milestone dates. Supervise construction work at high level including workmanship, safety, housekeeping and work progress
- Ensure project deliverables are completed on schedule, within budget and in quality standard of which follows design guideline. Monitoring PM, consultants and contractors performance through weekly meetings / reports. Minimise variation orders through individual assessment on change requests
- Handover to operators. Lead coordination with Airport Service Delivery and other relevant teams on operational trials, public relations, communications and opening events
Design Management
- Compile design briefs that fulfil Cathay’s brand guidelines and requirements. Support definition of propositions for every new renovation project, including space planning, seating arrangement, zoning, dining provisions, shower, lavatory, and back-of-house
Requirements
- Bachelor's degree in a relevant field, such as interior design, architecture, engineering, building surveying, hospitality / project management or related disciplines
- Professional qualifications such as Project Management Professional (PMP), Hong Kong Institute of Architects (HKIA), Hong Kong Institute of Surveyors (HKIS), Hong Kong Institution of Engineers (HKIE), Royal Institute of British Architects (RIBA), Registered Professional Surveyor (RPS), American Institute of Architects (AIA), Registered Architect (RA), Chartered Engineer, or equivalent are highly preferred
- Minimum 10 years of experience in project management roles, with a proven track record of delivering complex high-end fit-out projects
- Experience with architectural, interior, or consultant firms, property developers or hotel/hospitality companies, preferably in a project management related capacity are preferred
- Experience in airport, hospitality, luxury retail, food & beverage, or premium customer environments will be an advantage
- Strong knowledge on hotel / hospitality operation, planning and pre-planning are an advantage.
- Strong planning, organising and coordinating ability
- Excellent communication and interpersonal skills, with the ability to build relationships with key stakeholders
- Strong analytical and problem-solving skills with the ability to make data-driven decisions
- Ability to work under pressure and manage multiple projects simultaneously
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
