Operational & Guest Services Agent – Business Aviation
Location: Amsterdam Schiphol, NetherlandsEmployment Type: Permanent | Full-Time
Join the World of Business Aviation
We are recruiting for an Operational & Guest Services Agent to join a well established Business Aviation company at Schiphol Airport.
This is a unique opportunity to move into the exclusive world of private aviation, where every day brings a new challenge. Working with private jets, VIP passengers, government delegations, and corporate leaders, you'll play a key role in ensuring exceptional service and seamless flight operations.
If you're passionate about aviation, thrive in a fast-paced environment, and enjoy delivering outstanding customer experiences, we'd love to hear from you.
Key Responsibilities
Guest Services
Welcome and assist VIP passengers and flight crews.
Deliver a first-class customer experience from arrival to departure.
Coordinate passenger and crew requests, including catering, hotels, and transportation.
Build strong relationships with customers while maintaining the highest standards of professionalism and discretion.
Operations
Coordinate aircraft arrivals and departures.
Support flight operations by reviewing operational information, including METARs, NOTAMs, and flight plans.
Communicate with aircraft via VHF radio.
Coordinate ground handling activities, including fuel, catering, cleaning, and transportation services.
Liaise with Customs, Border Police, airport authorities, and other operational partners.
Resolve last-minute operational challenges efficiently and professionally.
Requirements
Previous experience in airport operations, ground handling, aviation operations, or passenger services.
Excellent customer service and communication skills.
Fluent in Dutch and English.
Ability to remain calm and organised in a fast-paced operational environment.
Proactive, flexible, and solution-oriented approach.
Willingness to work rotating shifts, including evenings, weekends, and public holidays.
Able to reach Schiphol East within 45 minutes.
MBO level education or equivalent.
What's on the offer
Permanent full-time position.
Initial 12-month contract with the intention of long-term employment.
Competitive salary and attractive benefits package.
Shift allowances, holiday allowance, overtime pay, pension scheme, travel allowance, and free parking.
The opportunity to work in one of the most exclusive sectors of aviation.
A supportive team environment with excellent career development opportunities
If you're ready to take the next step in your aviation career and join the exciting world of Business Aviation, we'd love to hear from you.
