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Job Description:
Airbus Commercial Aircraft is looking for a Flight Hours Services Repair Manager (Contract) to join our Customer Service Repair department based in Miami, FL.
You will be the main point of contact for the operations desk to manage Flight Hours Services (FHS) customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities.
Meet the team:
The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship.
Your working environment:
The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions.
At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:
Primary Responsibilities:
COST: 25%
Challenges & validates commercial quotations in line with procurement guidelines (flat rate, PBH, Time & material).
Contributes to achieving global FHS Repair cost target
LEAD TIME: 25%
The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations.
Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities.
QUALITY: 25%
The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation.
Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …).
CONTINUOUS IMPROVEMENT: 15%
The Repair Manager contributes to the continuous improvement and problem solving within Repair Operations
Works closely with the method and tool team and guarantee the quality of the data in the system
Provides precise information on the parts status and statistics of operational events to stakeholders
Monitors and mentors the subcontractors supporting our daily administrative tasks
Additional Responsibilities: Other duties as assigned: 10%
Your boarding pass:
BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent, required
Masters degree, preferred
6+ years of experience in the aviation or supply chain industry
Experience in Supply chain and Supplier operational management
5% in the frame of the activity, the repair manager can travel to visit Suppliers (3 to 5 time a year)
Supply Chain domain, negotiation, good relationship, results oriented
Ability to work with short deadlines and in a fast changing environment
Team spirit, leadership, good communication skills
Technical background to challenge quotations - use the CMM (Component Maintenance Manual)
Negotiation skills
Maintenance Part 145 knowledge, preferred
English Spoken, Written, Influencing; required
French or Spanish Spoken Written, Influencing will be a plus
Experience with Google environment (Gmail, Gslide, Gsheet)
SAP experience
Physical Requirements:
Onsite 100%. May vary in case of change of local policy or upon management decision
Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms
Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
Carrying: monthly able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Lifting: monthly able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: weekly able to push and pull small office furniture and some equipment and tools.
Sitting: Daily able to sit for long periods of time in meetings, working on computer.
Squatting / Kneeling: weekly able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: Daily able to stand for discussions in offices or on production floor.
Travel: able to travel (including driving) independently and at short notice. 10%
Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.
This opportunity requires the ability to work in the US without current, or future, need of visa sponsorship/work authorization both now and in the future.
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.
Take your career to a new level and apply online now!
A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Americas Customer Services, Inc.
Employment Type:
Agency / Temporary
Experience Level:
Professional
Remote Type:
On-site
Job Family:
Customer Account and Service Management
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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
