Job Purpose
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
As Head of Operational Performance, you will support the VP Cargo in monitoring and maximising efficiently various level of performances across the dnata International businesses (including Safety, Quality, and Productivity). This will involve leading the delivery of key one dnata initiatives and other. The role is based full-time in our Dubai office and will involve frequent business travel.
In This Role, You Will
- Undertake projects as required, working with the businesses and Headquarters support functions to optimise network performance.
- Manage the implementation across the network of Onednata initiatives such as World Class Operational performance, Operational Best Practices (OBP) & Business Resource Planning
- (BRP) to improve efficiency and support overall business strategy.
- Identify, monitor and resolve any service quality shortfalls or adverse KPI trends across the dnata overseas locations. This will involve close collaboration with Operation Managers to
- implement their recommendations to improve processes; both will be involved in investigations for service or safety failure.
- Create and lead the cargo forum where best practice, innovation and industry issues are discussed around the network.
- Implement robust governance and processes based on best practice in procurement, resource management, supply chain and other core business processes, in order to enhance customer service at a manageable cost (ex dCOM)
- Advise and drive collaborative working approaches to optimise network performance and standardise customer experience and safe service delivery.
- Visibly support and promote the dnata value of `safety and security. Support businesses to lead investigations of major, significant or reoccurring incidents and service failures as an Operations Subject Matter Expert (SME).
- Ensure effective KPI monitoring using / creating smart and efficient data management process / tool. This will involve a close collaboration with Enterprise Analytics in managing BI tool in MicroStrategy including master tables management and related power user activity
- Identify any operational growing risks, poor safety and service quality shortfalls or adverse KPI trends across the dnata overseas locations.
- Recommend and co-build corrective action plan as required. This will involve close collaboration with Operation Managers to implement their recommendations to improve processes; both will be involved in investigations for service or safety failure.
- Provide HO oversight into effectiveness of risk management, compliance with regulatory dnata standards (ex dCOM) and Operational performance (Safety Quality and Productivity)
Qualification
To be considered for the role, you must meet the below requirements:
- Bachelor's degree in Engineering or a relevant field.
- Minimum 8 to 10 years of experience in airport Ground or Cargo handling operations, including experience in station management role.
- Sound knowledge of Cargo handling and flight operations is essential.
- Advanced analytical / data management skills.
- Experience in oversight and monitoring.
- Ability to build and maintain effective working relationships across departments.
- Advanced presentation skills.
- Excellent communication & professional writing skills.
You Will Have An Edge, If You Have
- Experience or knowledge in Commercial Operations, Training, and Quality Assurance.
- Strong stakeholder management skills, with the ability to influence, challenge constructively, and communicate assertively.
At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.
Recruitment Process and Timeline
dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers
