How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Join a dynamic team at Delta responsible for ushering in a new era of customer experience value via Delta Sync. This highly strategic and visible team has created a one-of-a-kind onboard travel journey by providing highly engaging products and experiences to our passengers. The team is looking to add a driven and talented team member to help continue bringing this vision to life. This intellectually curious individual will quickly understand the long-term vision and will start adding value on day one by immediately recognizing needs and jumping in to solve. To be successful, this role will require a multi-functional utility player who does not hesitate to own an ambiguous workstream and has never said, “that’s not my job.”
The Team Has Two Primary Responsibilities
- Onboarding and creating/executing effective retailing strategies for some of Delta’s newest and most exciting partner brands, capturing significant value for Delta
- Driving customer engagement into cutting-edge, customer-facing channels (Delta Sync Wi-Fi and Delta Sync Seatback) that will support a variety of customer needs, both Delta-related and beyond.
- Thriving in ambiguity, having a bias towards action, and balancing a big picture vision with tactical execution are all critical characteristics for new team members.
Job Responsibilities
- Integrate: Bring new partnerships to life by finding creative and effective ways to integrate them into the Delta ecosystem, closely partnering with groups across the enterprise such as Loyalty, Marketing, Legal/Supply Chain, and IT to ensure execution.
- Strategize: Develop a strategic launch plan built around maximizing customer engagement in Delta Sync. This will include both the building of enticing acquisition offers and designing an effective lifecycle engagement strategy in partnership with other teams.
- Optimize: Establish a test & learn cadence to quickly identify and react to performance drivers and laggers in close coordination with the data analytics and performance monitoring team.
- Influence: Create strong and trusted relationships with both senior leaders and project teams to effectively communicate and inspire others to adopt certain visions, strategies, and plans.
- Impact: Drive real, quantifiable NPS and bottom-line contributions.
This Person Can Be Described As
- Jack-Of-All-Trades: Employs a broad toolkit of skills & knowledge for general problem solving (examples include data analysis & visualization, communication storyboarding, competitive research).
- Effective Communicator: Regularly builds content for executive audiences including SVP & C-suite leaders; Creates compelling & actionable messages tailored for specific recipients.
- Priority Balancer: Effectively manages multiple competing priorities and performs well under time constraints.
- Customer Obsessed: Unwaveringly operates with Delta’s customer’s experience as the north star guide.
- Doer: Calculates risks, considers multiple paths, and quickly moves towards decisions without fear of failure or the need to over complicate things.
- Team Player: Shows genuine care and support for teammates – is happily willing to pick up slack from others but will also unreluctantly ask for help when needed.
What You Need To Succeed (Minimum Qualifications)
- Background in partner/retail marketing, brand integration, product design, performance marketing, consulting, or startup
- 3 – 5 years of relevant business experience
- Must be comfortable operating in ambiguous environments with limited direction
- Strong written communication skills with ability to quickly produce executive-level content (e.g., deck building, email)
- Excellent interpersonal, communication and relationship-building skills required, with an emphasis on seeking input and understanding concerns of other stakeholders
- Proven ability to organize, prioritize, handle time constraints, and manage shifting priorities, with an eye and attention to detail
- Strong quantitative, analytical, statistical, and conceptual thinking skills
- Assertive and confident thinker with ability to push the envelope; action oriented and capable of helping to define strategic options, scenarios, and consequences
- Positively resolves conflict and removes obstacles to change; creates an environment where established ways of thinking can be provocatively challenged and evolved
- Must have strong performance record & exemplary performance in current position
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's degree in business or equivalent work experience in a related field
- Airline Experience Partner management experience
- Project manager experience
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love Delta
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
