Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
As the Cargo Operations Manager, your primary responsibility will be overseeing all facets of cargo operations and leading a diverse team consisting of warehouse and clerical cargo operators, supervisors, and trainers. This pivotal role necessitates seamless collaboration with our Cargo experts to effectively project manage the startup phase, foster a high-performing team, nurture client relationships, and collaborate with senior management to optimize performance while maintaining a culture focused on safety, efficiency, reliability, and exemplary service delivery. Additionally, you will play a crucial leadership role in implementing Swissport's safety management system to ensure the well-being of our team and the smooth functioning of customer operations.
Your activities
- Provide oversight and guidance on Occupational Health & Safety (OH&S), fostering a positive safety culture that includes robust safety reporting and promotes a Just Culture towards achieving generative safety.
- Maintain a highly regulated operation by implementing and managing company and client standards, procedures, and regulations, ensuring compliance with legislative requirements.
- Lead optimal operational efficiency through strategic planning and effective management of manpower, including rosters, training, and leave management, alongside overseeing key cost areas and maximizing revenue collection.
- Ensure the cargo operation meets performance benchmarks while maintaining operational integrity.
- Monitor, manage, and report on operational performance, analyzing scorecards to proactively identify weaknesses and implement corrective measures.
- Support and oversee new projects, initiatives, and the introduction of new products and services within the cargo operation.
- Lead and coach the team to cultivate a positive organizational culture, actively managing individual performance, addressing escalated staff grievances, complaints, and disciplinary matters.
- Foster a culture within the team that values equality, fairness, transparency, and maintains a zero-tolerance policy towards bullying, discrimination, and harassment.
- Maintain effective communication and relationships with key client representatives and stakeholders within the airport community to ensure seamless client management for routine matters.
Your profile
- Technically proficient in airport or warehousing cargo operations, encompassing both international and domestic aspects, with a focus on workplace safety systems, equipment, and environments.
- Demonstrated experience in effectively managing, motivating, and leading large teams, including several years of direct leadership experience with teams of 25 or more people.
- Strong business acumen within fast-paced, safety-oriented service operations, adept at managing diverse client needs and requirements.
- Knowledgeable in training practices, including monitoring compliance with regulatory and skills-based training requirements.
- Excellent written and verbal communication skills, with strong reasoning and interpersonal abilities, capable of coaching and motivating teams and individuals effectively.
- Demonstrates high-level personal qualities such as adaptability, flexibility, and commitment to achieving organizational goals.
- Proficient in administrative tasks, time management, and organizational skills, capable of working autonomously under pressure and within strict deadlines, showing initiative and motivation.
- Experience using Microsoft Office suite, Google applications, and office equipment, with the ability to quickly develop proficiency in using company IT systems.
- Familiarity with enterprise bargaining agreements and their application in the workplace.
- Practical knowledge of industrial relations processes, including disciplinary procedures and conflict resolution.
- Proven experience in project management, including operational startups, implementing business improvements, and leading change management strategies.
What We Offer
- Permanent Full-Time position.
- Competitive remuneration.
- On-site employee parking available.
- Opportunities for career advancement.
- Accrual of annual and personal leave.
- Comprehensive training and ongoing support provided.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
