Operational Support Analyst – Enable Ground Crew
Luton/Hybrid
Department: Airports & Ground Experience (Enable Ground Crew Product Group)
We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe
.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly servic
e.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJ
et.
Role Over
view
Are you ready to keep a major airline moving? As an Operational Support Analyst, you will ensure the stability, usability, and day-to-day performance of frontline airport operational technology and mobile services across our entire airport net
work.
Working in a supplier-led ecosystem, you will collaborate with Product Managers, Technical Specialists, and Ground Operations teams to ensure frontline systems remain safe, secure, available, and fit for purpose in live operational environ
ments.
Key Accountabi
lities:
Operational Support & Service Ma
- nagementMaintain airport operational systems, mobile apps, devices, and integ
- rations.Provide advanced support to manage incidents within agreed service
- levels.Coordinate service recovery with suppliers during major operational disr
- uptions.Perform root cause analysis to prevent recurring operational
- issues.Participate in the on-call rota for out-of-hours P1/P2 critical in
cidents.
Monitoring & Operational
- AwarenessMonitor system health dashboards proactively to identify operation
- al risks.Track end-to-end workflows between airport systems, handlers, and
- partners.Escalate operational risks or service degradation to appropria
te teams.
Product, Change & Integrati
- on SupportCoordinate testing, validation, and operational readiness for product
- upgrades.Verify operational data flows and system interfaces with external
- partners.Support onboarding for new airports, operational sites, devices, and
- suppliers.Assist Product Managers with live-environment change de
ployments.
Security, Reporting &
- GovernanceManage operational access requests and compliance p
- ermissions.Create service reports, dashboards, and trend analysis for decis
- ion-making.Use data insights to support supplier performance
management.
Stakeholder Coordination & Continuous
- ImprovementBuild strong relationships with Ground Operations, suppliers, and
- tech teams.Communicate technical information clearly to non-technical s
takeholders.
What We Ar
- e Looking ForIndustry Knowledge: Deep understanding of airport operational processes, frontline workflows, and turnaround
- coordination.Technical Support: Proven experience in operational product support, system monitoring tools, and devic
- e management.Problem Solving: Ability to perform incident triage, root cause analysis, and handle high-pressure P1/P2 live operation
- al incidents.Supplier Coordination: Experience working with third-party suppliers and external operatio
- nal partners.Communication: Ability to bridge the gap between technical teams and frontline opera
- tional users.Flexibility: Willingness to participate in an out-of-hours on-call
support rota.
Ke
- y CompetenciesOwnership & Delivery: Focused on delivering reliable outcomes under operati
- onal pressure.Customer Value: Prioritises system stability, safety, and passeng
- er experience.Innovation & Change: Drives continuous improvement in monitoring and repo
rting tooling.
Location &
- ; Hours of WorkThis full-time role will be based in Luton, operating within a hybri
- d working modelTravel across the airport network and operational locations will be required
- where necessaryParticipation in an out-of-hours on-call rota for critical operational incidents is required as pa
rt of this role
“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to
work in the U
K.”
How to Apply:If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join
our dynamic team!
What you
’ll get in return:At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovati
on and ex
- cellence.We offer:Compe
- titive base salary20
- % bonus potential.25 days holiday, pension scheme, life assurance, and a flexible
- benefits package.Discounted staff travel scheme for
- friends and familyAnnual credit for discount o
- n easyJet holidays‘Work Away’ scheme, allowing you to work abroad
- for 30 days a yearElectric vehicle lease salar
y sacrifice scheme
Location
& Hours of WorkWe operate a hybrid working policy of 40%-60% of the month spe
nt with colleagues.We look forward to your application and the possibility of you flying
high with our team!
Application Process:Interested candidates should apply through
our careers portal.
Re
asonable Adjustments:At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.rec
ruitment@easyjet.com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibi
lity and accommodation
