General Information
Ref # 235011
Location: Qatar-Doha
Job family: Cargo & Airport Operations
Closing Date: 2026-08-06
Description
About the role
The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways is leading this change.
To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Customer Experience Team in Doha as a Lead Customer Service Officer
We need you to share your skills and fresh ideas, this includes:
- Supervise the team to handle inquiries/problems encountered by Qatar Airways Cargo clients to ensure such queries and timely resolved to maintain business functionality.
- Liaise with relevant sub-units of cargo department and GHA in order to resolve the issues by building internal, cross-functional relationships and communication structures to develop a resolution environment.
- Coordinate with internal Qatar Airways Cargo units to ensure customer queries are resolved within Qatar Airways Cargo stated service levels.
- Ensure all customer escalations and resolutions are accurately captured by Cargo Customer Service Team
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Take responsibility for own ongoing personal development and growth of expertise.
- Ensure that in performance of the role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR Group and are limited to what is reasonably required to accomplish the intended business purposes of the use, disclosure or request
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualification
About You
- Bachelor’s degree or equivalent with at least 4 years of job-related experience
- Running back office operations for digital and core customer service operations.
- Experience in omni channel and CRM
- Excellent spoken and written English skills with strong communication, management, analytical, and negotiation capabilities.
- Knowledge of the global air cargo landscape.
- Advanced MS Office skills.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=235011
