Position Summary
Position Summary:
Responsible for enquiries handling, order confirm and processing, service claim, and coordinate related work for targeted customer service level with satisfied customer service.
Responsibilities
Job Responsibilities:
Answer customers’ enquiries on product (referring catalogues), delivery status and other business-related points.
Initiate sales contract according to customer demand and Parker ‘s quotation, or confirm customer’s PO properly, responsible for proper filing on sales contracts.
Support customers’ business with proper order confirmation on time, including new item creation, lead time confirmation.
Coordinate related work with materials specialist/planners, divisions, import & export, warehouse for on-time delivery.
Review open SO timely for payment pushing and arrange on-time delivery against credit/payment status and special approval, help with proper order revision in system.
Provide promise date report of open sales orders to major distributors weekly, take appropriate actions on order lines where customers have questions
Handle service claims properly, including collecting and recording claims in claim system properly, and answering service claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.
Conduct customer visits for better mutual understanding and cooperation.
Lead or take part in HPT project to optimize process and enhance simplification.
May assist Supervisor to deal with daily operational reports.
Qualifications
Qualifications:
College degree or above, major in Business, Economic, Administration, or related fields. Engineering background will be preferred.
Minimum 3 years’ working experience in customer service;experience supporting key accounts is preferred.
Strong customer orientation, emotional resilience and problem-solving capability.
High attention to detail, ownership mindset, and strong execution; comfortable collaborating across teams to drive outcomes.
Goal-oriented and persistent when facing challenges; able to define problems logically and deliver efficient solutions.
Strong active-listening and feedback skills; able to communicate clearly to achieve the desired influence, with a focus on actions and recommendations.
Proficient in English and computer-literate.
