How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.
We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!
Delta Flight Operations is seeking a Program Leader to join the EFB (Pilot iPad) Hardware & Platform team. This role is responsible for the lifecycle management of the technologies that power Delta’s Electronic Flight Bag (EFB) ecosystem, including mobile hardware, mobile device management, supporting applications, connectivity, and aircraft-integrated EFB solutions. You’ll collaborate across Flight Operations, Technical Operations, Engineering, IT, aircraft manufacturers, and strategic technology partners to deliver innovative solutions that improve pilot efficiency, operational reliability, and the overall flight deck experience. If you thrive in collaborative technical environments, enjoy solving complex operational challenges, and have a passion for aviation technology, this role is for you.
Key Responsibilities
- Lead iPadOS lifecycle management for the Flight Operations Electronic Flight Bag (EFB) fleet by coordinating application validation, operating system testing, release readiness, deployment planning, and cross-functional implementation activities.
- Support the administration, configuration, and continuous improvement of the Workspace ONE Mobile Device Management (MDM) environment supporting the Flight Operations EFB fleet.
- Partner with Flight Operations, Technical Operations, Engineering, IT, Apple, Omnissa, T-Mobile, aircraft manufacturers, and other strategic vendors to deliver reliable EFB hardware and platform solutions.
- Serve as Product Owner for assigned Flight Operations platform applications by gathering business requirements, prioritizing enhancements, coordinating software releases, and driving continuous improvement initiatives.
- Own the lifecycle of SkyDock and other aircraft-integrated EFB hardware solutions, leading maintenance, enhancements, testing, deployment, and continuous improvement initiatives.
- Evaluate and implement emerging aircraft integration technologies, including Aircraft Interface Devices (AIDs), to enhance EFB capabilities and improve pilot operations.
- Coordinate aircraft and ground connectivity initiatives supporting the EFB ecosystem, including cellular and inflight connectivity technologies.
- Evaluate emerging technologies and recommend innovative solutions that improve pilot productivity, operational efficiency, and the Electronic Flight Bag ecosystem.
- Lead small and large cross-functional projects supporting Flight Operations hardware and platform initiatives from planning through implementation while effectively managing scope, timelines, risks, and stakeholder communications.
- Develop pilot training materials, operational procedures, and communications supporting EFB hardware, platform technologies, and related operational processes.
- Develop and maintain operational dashboards, reports, and performance metrics that provide visibility into the Flight Operations EFB Hardware & Platform portfolio. Analyze operational data to identify trends, forecast demand, measure program performance, and deliver actionable insights to Flight Operations leadership.
- Support lifecycle management, inventory oversight, configuration management, and operational readiness of pilot EFB hardware and associated accessories.
What You Need To Succeed (Minimum Qualifications)
- Bachelor’s degree in Computer Science, Engineering, Aviation, Information Systems, Business, or equivalent work experience.
- Experience managing technical products, programs, or projects in a complex operational environment.
- Strong analytical and problem-solving skills with demonstrated proficiency using Microsoft Excel to organize, analyze, and communicate operational data.
- Demonstrated ability to lead cross-functional initiatives involving multiple stakeholders and competing priorities.
- Ability to communicate complex technical and operational information effectively to technical, operational, and executive audiences.
- Excellent written and verbal communication skills.
- Demonstrated commitment to Delta’s safety culture and operational excellence.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience in aviation operations, aircraft maintenance, avionics, aircraft technology, or another aviation technical discipline.
- Experience working on or around commercial aircraft, flight deck systems, or aircraft-installed equipment.
- Experience with Electronic Flight Bag (EFB) programs, aviation mobile technology, or aircraft-integrated technologies.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
