General Information
Ref # 235294
Location: Qatar-Doha
Job family: Corporate & Commercial
Closing Date: 2026-08-20
Description
Qatar Airways is pleased to announce an exciting opportunity for a Head of Data – Customer & Brand within our Enterprise Data & Analytics Department, based in Doha, Qatar. This is a unique opportunity for a visionary data leader to shape the future of customer and brand analytics within one of the world's leading airlines, leveraging advanced analytics, AI, and cutting-edge data technologies to deliver measurable business impact.
About The Role
The Head of Data – Customer & Brand leads the Customer & Brand data function, operating on behalf of the Chief Customer Officer (CXO) while formally reporting to the VP of Enterprise Data Analytics (ED&A) to ensure alignment with the airline’s overall data strategy. The role is responsible for defining and executing the Customer & Brand data strategy across the entire spectrum of the CXO remit, including Product Design & Development, Cabin Services, Customer Care, Contact Centers, Catering, Marketing, Brand, and Corporate Communications. The position oversees customer and brand data management and governance, ensuring the availability of timely, reliable, and well governed data to support customer satisfaction, cost optimization, and revenue growth. The role also leads data teams, oversees the design of BI dashboards and reporting solutions, and coordinates alignment between CXO stakeholders and Data resources.
Role Responsibilities
- Lead the Customer & Brand data function on behalf of the Chief Customer Officer (CXO), defining and executing the customer & brand data and analytics strategy to drive customer satisfaction, operational excellence and revenue growth across the customer journey, ensuring timely delivery of the CXO’s strategic objectives.
- Act as the single point of accountability for data across the entire CXO remit, unifying customer & brand data across Product Design & Development, Cabin Services, Customer Care, Contact Centers, Catering, Marketing, Brand and Corporate Communication.
- Collaborate with ED&A leadership to cascade data, tools and techniques across the business in the assigned portfolio, to build a culture of data-driven decision making, efficiency and accountability.
- Lead a team of analytics professionals to design, develop and implement advanced analytics and business intelligence solutions in integration with the division strategy.
- Present to the Chief Customer Officer and executive stakeholders the latest Customer & Brand data initiatives, demonstrating return on investment across the CXO portfolio.
- Monitor industry trends, state-of-the-art tools and best practices to continuously innovate, improve and advance the organization’s customer & data analytical capabilities, metrics and benchmarking aligned with industry standards.
- Direct process improvement initiatives within the Customer & Brand domain. Oversee the implementation of advanced business intelligence solutions, tools and analytics to optimize customer satisfaction and operational efficiency, uncover cost-saving opportunities, and identify new revenue streams in collaboration with Product Development and Design teams.
- Oversee the delivery of user-friendly dashboards and reporting solutions across all customer journey touchpoints to support data-driven decision making. Use advanced data modeling and visualization techniques to monitor customer satisfaction and business performance.
- Own the long-term vision of a single source of truth for cross-departmental customer & brand data by constantly testing and improving the availability of timely and reliable data. Implement robust data governance practices to maintain data integrity and consistency.
- Establish and regularly report on key performance indicators (KPIs) related to customer & brand. Lead performance reviews with stakeholders using KPIs and trend analysis, identify areas of dissatisfaction, and drive the implementation of data-driven solutions.
- Ensure the accuracy, credibility, reliability and timely update of BI dashboards and reporting platforms used across the organization. Oversee their continuous enhancement to support real-time decision-making and performance tracking.
- Build and maintain strong relationships with internal teams (Cabin Services, Brand, Marketing, Retail, Catering, Product Development & Design, IT) and external partners to ensure seamless integration of BI solutions and data products into customer & brand improvement projects, managed through structured project management methodologies.
- Perform other department duties related to his / her position as directed by the Head of the Department
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualification
Qualifications And Experience
- Bachelor’s degree
- 10 years’ experience leading with Data, including experience in a management role.
- Ability to engage at C-level and articulate and drive strong roadmaps achieving company vision in a complex fast-moving customer-oriented environment.
- Proven experience in managing and leading a team of data analysts or business intelligence professionals and achieving measurable and transformative business outcomes
- Strong experience in customer & brand analytics and performance management
- Strong leadership, analytical, presentation and communication skills.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=235294
