IT Support Specialist
Application deadline: 31.05.2024
Location: [[Barcelona ]]
Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new IT Consultant?
Join our dynamic IT team at Norwegian and play a crucial role in managing and supporting our technological infrastructure
We can offer:
- Competitive company benefits including ID tickets
- Positive and exciting place to work in a global expanding organization.
- Challenging, l variable and dynamic environment.
In this role you will be responsible for:
- Prepare, install and maintain all data, pc and telephone devices for end users.
- Replace, update, configure the workstations (Newcomers, departures, internal moves.)
- Be the 1st Level Support to the internal customer according to agreed service level.
- Control and manage stock of devices and relationship with providers
- Answers requests by email, telephone and personal attendance at HQ, Barcelona.
- Keep all IP phones, printers, computers, meeting room equipment under control.
- Receive, register, classify and prioritize inquiries
- Make an initial assessment of all inquiries based on agreed service level, making a first approach to the solution before proceeding with second/third line`s help.
- Follow up and escalate inquiries according to agreed service level
- Keep users and customers informed about status progress
- Negotiating agreements and actively engaging with suppliers to build strong partnerships
Qualifications:
- Experience delivering service to large companies, at least 3 years
- Experience at Help/Service Desk
- Knowledge of Office 365, AD and Windows OS.
- Higher education is an advantage
Personal skills
- Speak and write English very well
- Good communication skills
- Customer-oriented and service-oriented
- Have a good technical understanding
Do you have any questions?
If so, please contact:
Karl Vilhelm Piene
SVP Technical IT
E-mail: karl.vilhelm.piene@norwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Travel required: Some travelling must be expected
Application deadline: 31.05.2024