Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
This role supports the product team in implementing the product strategy and roadmap.
Your task as a product specialist is to increase the profitability of our existing products as well as developing new and innovative solutions for Heathrow’s commercial telecoms customers You will be commercially minded with an astute ability to seek out next generation and innovative technologies for the commercial telecoms customers at Heathrow, including Retail, Food and Beverage, Ground handlers, Airlines and Airport lounges
Your primary capabilities shall include technical knowledge, excellent communication and great people skills, since your role will include inter-departmental communication. You will define the product requirements based on customer needs, market analysis and industry trends. For a successful Go-To-Market, you will define the strategy together with the Marketing and Communication departments. You will create the product and help Marketing to understand the key benefits of the product or solution for different target groups. Create product, take product through HAL technical approval boards, help write technical specs, write marketing brochure, determine pricing, write business case to receive funding approval, ensure product can be invoiced and billed to customers.
Key Responsibilities
- To work closely with the Heathrow Innovation teams and align with their IT road map strategy
- To review the current Heathrow Commercial Telecoms product services and evolve their service in line with the market trends
- To represent the needs of end-users and evaluate market trends
- Ability to seek out commercially viable solutions for end customers
- To analyse the Heathrow products and demonstrate value for money whilst identifying any gaps in the service
- To work together with Heathrow IT Architects in order to gain technical approval for new products.
- To work with the SITA design team to ensure product/network migration is achievable
- To create and present product business cases to enable governance approval
- To present potential growth in the products and demonstrate any new price strategy
- To own the business strategy behind a product (both physical and digital products)
- To develop partnerships with third parties and stakeholders
- Be responsible for orchestrating the various activities associated with ensuring that a product is delivered that meets users' needs
- To work closely with the Project Managers delivering the service and handing over to the support team
- To bring together all relevant stakeholders for significant decision making
- To own the product technical specification and Commercial Telecoms Portal written content
- Be responsible for verifying that the product acceptance criteria have been met
- To collate product sales presentations for the market
- To arrange relevant product training for the sales team, back-office admin team and service support desk.
Qualifications
EXPERIENCE
- Technical knowledge of telecom products
- Methodology and Process - Managing the full product life cycle
- Organisational skills - Leading and managing cross departmental teams
- Creating comprehensive and clear Business cases
- Interpersonal skills, presenting, public speaking, leadership
- Analytical, Risk Management, SWOT, Tracking Progress
- Attention to Detail
- Worked in a Sales and Marketing planning functions for small or medium service providers
- Good experience in owning and delivering projects
PROFESSION COMPETENCIES
- Product knowledge and demonstrate development skills
- Sound knowledge and understanding of business and technology
- Organised and able to work to deadlines and roadmaps
- A very strong and clear communicator, with a variety of stakeholders at different levels of seniority and knowledge
- Fair and objective when making decisions
- Personable, enthusiastic and engaging with end customers and Heathrow stakeholders
- Strategic Thinking, Marketing, Innovation, Product Life Cycle
Education & Qualifications
- Bachelor’s degree level or equivalent in a technical, business or marketing discipline essential
- IT & Telecom experience .
- Innovation Skills and a track record in defining market requirements and functional specifications.
- Good knowledge of Product Management, Stage Gate or other product development methodology.
- Understanding of the latest trends and innovations within the retail, airline/airport industry and relevant technology areas for the commercial telecoms customers
- A track record of delivering results in Product Management in a global business environment and within a technology solutions-based business.
- Supplier Relationship Management
- Product Marketing Portfolio Strategy
- Functional/Tech Requirements Def
- Financial Acumen
- Product Life Cycle Management
- Sales Strategy/Support
- Business Acumen
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team's needs)
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Flex Day: Make your workday suit your life and plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
