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A. Roster Planning & Delivery
- Own the end-to-end cabin crew roster planning cycle — from pre-assignment through to published roster — ensuring timely, accurate, and compliant delivery across all bases and fleet types.
- Develop and implement strategic rostering plans that optimise crew coverage against flight schedules, leave patterns, and training requirements while adhering to DGCA FDTL and company welfare norms.
- Accountable for equal and fair distribution of flights and block hours across the cabin crew cohort; ensure fairness parameters are within defined thresholds in JCR-optimised rosters.
- Accountable for timely completion of annual and short leave bidding and assignment within defined timelines.
- Accountable for pre-assignment task completion and resolution of all carry-forward non-availabilities within allocated time.
- Manage and resolve disruptions to published rosters promptly, minimising operational impact and maintaining crew welfare standards.
- Accountable for timely release of all mandatory post-publication roster reports to relevant stakeholders.
B. Cabin Crew Training Planning(Progressive Mandate)
Th This accountability is being progressively added to the role scope in line with organisational growth requirements.
- Own the planning and scheduling of cabin crew ground training, and recurrent training events, ensuring alignment with upgrade cycles, regulatory recency requirements, and CCTM / DPM norms.
- Coordinate with the Training department to build and maintain training calendars that integrate seamlessly with operational roster cycles, minimising ground time and crew disruption.
- Develop training module content and continuous assessment strategies for cabin crew planners on rostering processes, systems, and regulatory compliance.
- Monitor training completion rates and flag risks of regulatory non-compliance or recency lapses to the reporting manager in advance of impact.
C. Systems, Technology & Analytics
- Operate and optimise crew management systems — Jeppesen Crew Pairing Optimizer, Jeppesen Crew Rostering Optimizer, CAE Crew Manager — to their full capability potential.
- Partner with the Digital & Technology team to automate rostering workflows, improve system efficiency, and enhance roster quality through data-driven enhancements.
- Generate, analyse, and present key rostering performance reports using advanced business analytics tools; surface actionable insights to management on crew utilisation, OTP impact, and fairness compliance.
- Use historical data analysis to forecast future scheduling challenges and proactively propose solutions ahead of operational impact.
D. Regulatory Compliance & Governance
- Ensure all rostering activities are fully compliant with DGCA CARs, FDTL regulations, CCTM, DPM, company policies, and crew welfare rules — with zero tolerance for regulatory breach.
- Maintain current knowledge of CAR updates, regulatory changes, and industry best practices; brief the team proactively on changes affecting rostering operations.
- Escalate red flags and compliance risks to the reporting manager in advance, with proposed mitigation actions.
E. Team Leadership & Capability Development
- Lead, mentor, and develop the cabin crew rostering team — setting clear performance expectations, providing coaching, and building technical and analytical capability across the team.
- Act as the primary escalation point within the team for complex rostering decisions, system issues, and operational disruptions.
- Drive continuous improvement initiatives across rostering processes, proactively identifying inefficiencies and implementing solutions.
- Collaborate across Cabin Crew Operations, Network Planning, HR, Training, DOPS, Licensing, HOTAC, and Commercial to ensure seamless cross-functional coordination.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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