How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
About SkyMiles
- Delta Air Lines leads the global travel industry with its Own planning, analysis and decision support for SkyMiles redemption and upgrade strategy, including initiatives that strengthen Member engagement, satisfaction and program value.
- Optimize the value and experience delivered to customers while balancing mileage liability, revenue performance and financial impact to Delta.
- Partner with Commercial teams, most notably Revenue Management, to oversee award and upgrade performance, evaluate customer behavior, recommend strategy changes and implement initiatives across flight and non-air redemption products.
- Serve as a key SkyMiles stakeholder for Revenue Management merchandising strategy changes.
- Work with Commercial partners to identify and promote redemption and upgrade opportunities that deliver incremental Member value beyond fare sales.
- Create and present clear, compelling business updates, analyses and recommendations for senior leaders and key stakeholders.
- Develop deep subject matter expertise in Delta, airline and broader loyalty redemption and upgrade practices, including monitoring competitive and industry trends.
- Coach and develop team members or cross-functional partners by building the behaviors, skills and knowledge needed for sustained performance and future growth.
- Lead through Delta’s core values and the Rules of the Road, consistently prioritizing safety, security and the well-being of self and others.
What You Need To Succeed (Minimum Qualifications)
- Five or more years of demonstrated high performance in a corporate environment, preferably in business, finance, marketing, loyalty or a related field.
- Excellent analytical, project management, database querying and problem-solving skills.
- Strong strategic thinking, financial and economic modeling, project management and business case development skills.
- Passion for Delta, SkyMiles, loyalty and delivering an industry-leading customer experience.
- Excellent written and verbal communication skills, including the ability to translate complex ideas into clear, persuasive presentations for senior leaders.
- Demonstrated passion for problem solving and driving from insights to measurable impact.
- Ability to work autonomously in a fast-paced environment while managing multiple priorities and leveraging resources across divisions.
- Comfort interacting frequently with and making recommendations to senior internal leaders and external partners.
- Excellent interpersonal skills with the ability to integrate across organizations and influence decisions in other departments.
- Ability to lead collaboratively and operate effectively in a cross-functional environment.
- Advanced proficiency in PowerPoint and Excel.
- Must be performing satisfactorily in current position.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor’s degree or equivalent experience.
- Experience with, or deep understanding of, loyalty programs, airline revenue management, award travel, upgrades or merchandising strategy.
- Experience using SAS, SQL, Hyperion or similar tools for data gathering, performance analysis and forecasting.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love Delta
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
