** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Technical Support Specialist to fill a four- year assignment in the Birmingham, AL area.
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary. Date: 10/23/2024
Job Title: Technical Support Specialist
Work Location: Birmingham, AL
Requirements:
Education, Experience Requirements and Position Details
- Formal education in Computer Science or related IT field or equivalent experience is required.
- This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
- Ability to work nights, weekends, and holidays as a part of rotating shift
- This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
- Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
- This position provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management
Knowledge, Skills & Abilities
- Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
Ability to apply excellent customer service skills
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Working knowledge of Windows based operating systems preferred
- Working knowledge of AIX or other UNIX based operating systems preferred
- Working knowledge of distributed computer networks is a plus.
- Ability to build and maintain relationships with key customers
- Critical thinking/Problem solving abilities
Job Responsibilities
- Day to day monitoring of the primary SCADA and ancillary systems for health and availability
- Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
- Notification to key customers for the coordination of system outages and events that may impact other critical systems.
- Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
- Thoroughly track and document cases to completion with the help of EMS Department personnel
- Adhere to all Electronic and Physical access policies
- Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Is this position supporting a government-related project? No
Does this position require driving (excluding commute)? No
Does this position require personal protective equipment (PPE)? No
Estimated Start Date: 12/02/2024
Estimated Duration of Job Assignment: 01/01/2028
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650
