Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
SITA is looking for an ambitious, customer-focused individual to provide technical software documentation and training materials to both internal and external customers. He or she should be an outstanding verbal and written communicator, highly solutions-driven, enjoy learning new technologies, and excel working alone as well as within a team environment.
This position is intended to assist the technical writing manager and other technical writers in day-to-day duties related to creating, maintaining, verifying and publishing product help documentation, troubleshooting guides, training materials as well as knowledge repository content. SharePoint design and maintenance is also a routine duty along with performing QA while creating technical software documentation.
What You’ll Do
- Learn subject matter for a few applications specific to the Messaging team.
- Meet with team members routinely to obtain technical concepts and information.
- Write clear and concise technical documentation for product release notes, online help, quick start guides and troubleshooting guides in a timely fashion.
- Write supporting documentation within a Knowledge Repository for both internal and external clients & prepare technical training materials including agendas, outlines, instructional materials, and training aids.
- Continuously enhance technical documentation and training materials.
- Ensure the quality and consistency of all content is accurate, up-to-date and easy to understand.
- Submit timely and accurate updates, meet deadlines, ensure follow through and appraise supervisor of status.
- Provide viable and innovative suggestions and solutions to problems related to software application usability.
- Proactively and assertively address issues if they arise that require documentation efforts.
- Design and post documentation to SharePoint repositories and maintain product site & adhere to approved policy and procedure, the organization in a professional manner.
Qualifications
ABOUT YOUR SKILLS:
- Strong written and verbal communication skills including the ability to work independently and within a team environment.
- History of paying attention to detail, deductive reasoning, persistence, patience and creativity.
- Experience with Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Outlook, etc.
- Familiarity with Adobe RoboHelp and/or Madcap Flare software and WebHelp systems & familiarity with Microsoft SharePoint.
- Understanding of Agile development processes and tracking software a benefit.
- Experience with Azure Dev Ops (ADO) or similar systems a plus.
- Ability to multi-task projects/tasks simultaneously.
- Familiarity with the airline industry a plus.
- Knowledge of standard office procedures and applicable SITA policy, procedure, rules and regulations.
- Residency within the Letterkenny area required.
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
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Flex Day: Make your workday suit your life and plans.
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Flex Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!