Joining Team Norse is more than getting a job. It is all about belonging.
Norse Atlantic is looking for a skilled Inflight Operations Manager - Catering who is responsible for the overall development and management of our inflight product (food and beverage, inflight retail and duty free) and will be the main point of contact between Norse and our suppliers.
This is a multi-faceted role that covers vendor management, commercial and operational responsibilities
Responsibilities and Duties
As the Inflight Operations Manager - Catering you will be responsible for:
• Supporting the Head of Inflight Services to implement strategic objectives
• Responsible for inflight product management and development, including working with suppliers and other stakeholders on menu changes, product mix, packaging design, and training for crew on infight products, sales and service delivery.
• Ongoing vendor management of suppliers, including ongoing contract and relationship management (inc. designing KPIs, conducting formal business reviews, performance management and management of day-to-day activity etc)
• Responsibility for Catering and Retail budgets, cost control, invoicing approvals, ordering and reporting
• Responsible for management of catering and service equipment, including stock control, and maintenance management.
• Managing product performance, including identifying new opportunities, to maximise revenue streams
• Responsible for regulatory compliance, station audits and operational oversight checks
• Collaborating with Inflight and crew management to develop sales training, product awareness for crew upskilling
Required qualifications to be successful in this role
• 6+ years track record as a Manager in airline catering, with preferably previous experience of both airline and catering supplier
• Have energy and drive to deliver beyond expectations and effectively balance priorities and always looking for ideas and opportunities to improve our service and operations
• Advanced Microsoft office tool skills (excel, word)
• Passion and motivation for delivering high levels of safety and service standards, Knowledge of current food safety legislation is desirable.
Required experience
• Relevant experience, preferably including airline catering, product development or airline customer proposition
• Excellent time management, planning and organisation skills - a self-starter who sees things to completion
• Ability to travel at short notice
• Significant experience in vendor relationship management
We offer
- Exciting opportunity to make a footprint, shaping the future of a global airline
- The possibility of being part of a great team
- Excellent employee travel possibilities worldwide
- An informal and positive work environment
- Competitive benefits.
We believe that culture will be our competitive advantage.
Team Norse has identified three core values that we all should live and breathe.
They are:
- Be inclusive
- Take ownership
- Show kindness.
About Norse Atlantic Airways
Norse Atlantic Airways is an airline that offers affordable fares on long-haul flights, primarily between Europe and the United States. The company was founded by CEO and major shareholder Bjørn Tore Larsen in March 2021. Norse has a fleet of 15 modern, fuel-efficient and more environmentally friendly Boeing 787 Dreamliners that serve destinations including New York, Los Angeles, Miami, Orlando, Washington, Boston, Barbados, Jamaica, Bangkok, Oslo, London, Berlin, Rome and Paris. The company's first flight took off from Oslo to New York on June 14, 2022.
Deadline: 16th July
If you have questions about the position, you are welcome to send an email to: careers@flynorse.com
Please note: you have 2 days from submission to edit your cover letter before it can no longer be changed.