General Information
Ref # 236600
Location: Brazil-Sao Paulo
Job family: Customer Service
Closing Date: 2026-09-17
Description
We are excited to offer an excellent opportunity for a
Customer Services Agent to join our team in
São Paulo, Brazil. This role is ideal for customer-focused individuals who are passionate about delivering exceptional service, creating positive customer experiences, and supporting customers throughout their journey.
In This Role You Will
As a Customer Services Agent, you will provide professional and personalized support to customers through multiple communication channels, including telephone, email, web chat, and social media. You will play a key role in delivering outstanding customer service, resolving customer enquiries, supporting reservations and ticketing activities, and contributing to revenue generation through the promotion of products and services. You will also support customers with digital solutions and ensure all interactions are handled efficiently, accurately, and in line with company standards.
About The Role
Key responsibilities include:
- Responding to customer enquiries via telephone, email, web chat, and social media.
- Creating new reservations and managing changes to existing bookings.
- Issuing, reissuing, and refunding tickets.
- Navigating customers through online platforms and assisting with digital transactions.
- Troubleshooting website and booking-related issues.
- Promoting, upselling, and cross-selling products and services where appropriate.
- Conducting fraud prevention checks and maintaining accurate records and reports.
- Providing support to customers, travel agencies, and internal stakeholders.
- Escalating complex enquiries when required and ensuring timely resolution.
- Maintaining high levels of service quality, data protection, safety, and compliance.
About Qatar Airways
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find endless opportunities to grow and take on exciting challenges that will develop your skills and experience.
Be part of an international community and contribute to shaping the future of our business. At Qatar Airways, we believe the impossible is simply a challenge waiting to be overcome.
Together, everything is possible.
Qualification
- High School qualification with a minimum of 1 year of customer service or related experience; or
- Bachelor's Degree or equivalent qualification.
- Previous customer service experience is preferred.
- IATA or Airline Basic Tariff training is advantageous.
- Experience with Global Distribution Systems (GDS), preferably Amadeus, is desirable.
- Knowledge of airline reservations processes is preferred.
- Good knowledge of world geography.
Skills
- Excellent customer service and communication skills.
- Strong problem-solving and interpersonal abilities.
- Ability to work in a fast-paced, customer-focused environment.
- Fluency in English (written and spoken) is essential.
- Proficiency in Portuguese (written and spoken) is highly desirable.
Eligibility
- You must have the current legal right to live and work in Brazil to be considered for this role.
How to Apply (External)
If you're ready to join a progressive team and build a challenging and rewarding career, we encourage you to apply today by uploading your CV and completing our online application form.
Please ensure your CV is submitted in English, as only applications received in English will be considered.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236600
