WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
We are seeking a seasoned Senior Techno-Functional Business Analyst to join our dynamic team. The ideal candidate will possess a unique blend of technical expertise and business acumen, with a proven track record of successfully delivering complex application changes. This individual will play a crucial role in gathering, analysing, and managing requirements, ensuring the delivery of high-quality solutions on time and within budget. Additionally, they will lead the development of best practices and provide technical guidance to less experienced team members.
WHAT YOU WILL DO:
- Gather, manage, and analyse requirements to design complex application changes.
- Assist in and take ownership of estimates developed by the Cross Functional Team.
- Lead the delivery, testing, and support of complex application changes related to own area of responsibility.
- Ensure the quality of solutions and their timely delivery to customers.
- Lead the development/improvement of application and process best practices, garnering buy-in from all stakeholders through a consultative approach.
- Provide support and guidance throughout the project lifecycle.
- Lead functional design discussions and provide innovative solutions to business challenges.
- Produce high-quality documentation to support project deliverables.
- Utilize strong interpersonal skills to effectively communicate with stakeholders at all levels.
- Leverage customer-facing experience to understand and address client needs.
- Apply knowledge of Government projects, particularly in areas such as Airline and Border management Projects, to inform project strategies and solutions
EXPERIENCE:
- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
- At least 6+ years of experience in deployment or support of application software, with experience in multiple full lifecycle implementations.
- Prior technical experience is highly desirable.
- Formal project management training is a plus. - Proven experience working on complex solutions.
- Strong leadership skills with the ability to lead functional design discussions and drive consensus.
- Exceptional documentation skills with a keen attention to detail.
- Excellent interpersonal skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
- Demonstrated customer-facing experience with a focus on understanding and addressing client needs.
- Knowledge of Government projects, particularly in areas such as Airline and Border management Projects, is advantageous.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
