General Information
Ref # 236661
Location: Qatar-Doha
Job family: Not Specified
Closing Date: 2026-09-21
Description
About the Role
We are looking for a highly motivated and commercially focused Manager Commercial Operations & Enablement to lead the Commercial Operations & Enablement function for Global Leisure Sales. In this role, you will drive operational excellence, sales enablement, governance, reporting, and business intelligence initiatives that support revenue growth, profitability, and consistent commercial performance across leisure sales channels. You will work closely with cross-functional stakeholders to enhance business processes, improve data quality, strengthen compliance, and support effective commercial execution.
Key Responsibilities
- Lead commercial operations and enablement activities across Global Leisure Sales, ensuring effective support for commercial execution.
- Manage reporting, governance, CRM, and operational processes to improve sales effectiveness and business performance.
- Develop and maintain reporting, analytics, and business intelligence capabilities that provide actionable commercial insights.
- Drive process improvement and automation initiatives to enhance operational efficiency, governance, and data quality.
- Oversee CRM administration, reporting standards, data governance, and user adoption activities.
- Coordinate commercial governance, contract administration, compliance monitoring, and supporting documentation processes.
- Partner with Commercial, Finance, Contracts, Revenue Management, Marketing, Technology, and regional teams to resolve business issues and improve commercial effectiveness.
- Lead training, standardization, and change management initiatives that strengthen commercial processes and best practices.
- Manage and develop the Commercial Operations & Enablement team, fostering collaboration, accountability, and continuous improvement.
- Support strategic and transformation initiatives that enhance operational performance and achieve commercial objectives.
Be Part of an Extraordinary Story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualification
About You
To be successful in this role, you should have:
- Bachelor’s Degree or equivalent qualification.
- Minimum 8 years of job-related experience in commercial operations, sales enablement, CRM governance, or business process management within the airline, travel, or B2B sectors.
- Proven experience improving operational efficiency, reporting, governance, data quality, and commercial effectiveness through process optimization and automation.
- Strong expertise in CRM platforms, preferably Salesforce, including reporting, dashboards, data governance, and user adoption.
- Experience developing reporting, performance analytics, and business intelligence capabilities that support commercial decision-making.
- Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights.
- Excellent communication, presentation, stakeholder management, and influencing skills.
- Strong project and change management capabilities, with experience managing multiple priorities in a fast-paced environment.
- Proven people leadership experience, including coaching, performance management, succession planning, and talent development.
- Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools, with fluent written and spoken English.
Preferred
- Experience with business analytics and visualization tools such as Power BI or Tableau.
- Knowledge of airline fare filing processes, contract management workflows, and commercial compliance frameworks.
- Experience with Amadeus, PRISM, CTK, or Galaxy.
- Project management certification or experience in PMP, PRINCE2, Agile, or Scrum methodologies.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236661
