Want to join a team of stars?
In this important position in Norse Atlantic Airways you will be one of our stars assisting and supporting our Customers. The team at Customer Experience (CX) is a central part of our airline. As Norse grows and evolves, you can expect to have the opportunity to get involved in different tasks in the company.
To succeed and thrive in the role, you get energy from a high pace where no two days are the same. You are concerned about delivering quality to our customers. You are able to work independently but yet be a team player striving to help other colleagues in the team.
Joining Team Norse is more than getting a job. It is all about belonging.
Responsibilities and duties
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Promote and assist with ancillary sales and ticket sales.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Support ground handlers at stations with customer related questions.
Required qualifications and certifications
- Positive mindset – “can do attitude”
- Knowledge in digital tools
- Excellent communication skills and a team player
- Competent in the use of Microsoft Office software
- Fluent in English
- Knowledge in a Scandinavian language, French, Italian or Germany is an advantage
Required experience
- Experience in work related to customer experience is an advantage
We are currently looking for up to three CX Agents in Arendal, Norway and one CX Agent in Fort Lauderdale, USA.
To get to know Arendal region better;
Here you find some nice information about Arendal and Southern part of Norway:
www.visitsorlandet.com
www.gotoarendal.com
www.welcomehub.no
Relocation Agder | Business Region Kristiansand
If you have any questions about Norse or this position, please contact
Georg Torjusen, Head of Global Recruitment on mobile +47 970 05 909.
"A Norwegian Airline Landed the Largest Aircraft Ever in Antarctica" - Forbes