Employment Type: Permanent
Contract Duration:
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
IATA
is the trade association for the world’s airlines, representing over 320
airlines across 120 countries. Our members comprise 83% of total air traffic. IATA’s mission is to represent, lead,
and serve the airline industry. IATA operates over 50 offices and 7
regional offices across the world.
We
are embarking on a continuous improvement and digital transformation journey. The
BORA (meaning “better” in Swahili) program aims at delivering a new ERP
solution for IATA that will enable Corporate Services to deliver on their
fiduciary responsibilities as well as deliver more value to the business.
The Senior Manager, Business Change Management leads
the organizational change strategy for IATA’s ERP transformation, ensuring that
people, processes, and capabilities evolve in line with the future operating
model. The role oversees stakeholder engagement, communications, training, and
readiness, working closely with Global Process Owners, the I&D team, and
Business Leaders to drive adoption and embed new ways of working across the
organization. The role also acts as a key connector
across business and functional stakeholders, fostering collaboration and
alignment, while ensuring consistent and effective communication throughout the
programme lifecycle.
The
role reports to the CS Transformation Lead.
What your day would be like
- Lead the end‑to‑end Change Management strategy for the ERP transformation, ensuring business readiness, strong communication, and successful end‑user adoption across the organization.
- Conduct stakeholder mapping and impact assessments to understand how new processes, roles, and systems will affect different parts of the organization.
- Develop and execute comprehensive Change Management Plans aligned with ERP transformation goals and timelines.
- Apply structured change methodology to guide stakeholder engagement, impact analysis, communications, training, and readiness activities.
- Partner with Transformation team, GPOs, I&D, and IATA business leaders to identify, assess, and manage change impacts across the organization.
- Build and execute communication strategies that deliver clear, consistent, and timely messaging about the ERP implementation and BORA transformation, ensuring alignment across Senior Management Management, and end‑users.
- Establish
and manage collaboration forums, stakeholder networks, and change champion
communities to promote engagement, gather feedback, resolve concerns, and
reinforce adoption across the organization.
- Lead the design and deployment of end‑user training programs to ensure employees understand new processes, tools, and ways of working.
- Drive business readiness across organizational, process, role, and training areas to ensure a smooth and successful go‑live.
- Track readiness and adoption KPIs, monitor areas of resistance, and recommend targeted interventions to support successful adoption.
- Provide hands‑on support during key ERP milestones such as User Acceptance Testing (UAT), Go‑Live, and Hypercare.
- Partner with the BORA Transformation Lead on additional transformation, people, and project priorities as delegated.
We would love to hear from you if
- 10+ years of experience in Organizational Change Management within large‑scale transformation programs, ideally in global or complex organizations.
- Proven experience supporting SAP or Oracle ERP finance transformations, with strong understanding of core financial processes (Record‑to‑Report, Procure‑to‑Pay, Order‑to‑Cash etc.).
- Strong ability to translate process and system changes into clear, actionable impacts for people and teams
- Experience in designing and delivering change strategies, communication plans, and training programs
- Skilled at stakeholder engagement, facilitation, and building trusted relationships across diverse groups
- Ability to simplify complex concepts and communicate them in a clear, compelling, and accessible way
- Experience working with cross‑functional teams, including Finance, HR, IT, and business operations
- Strong analytical and problem‑solving skills, with the ability to anticipate and manage adoption risks
- A track record of supporting teams through change and enabling successful adoption of new systems or processes
- Fluency in English (written and spoken)
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
