General Information
Ref # 236663
Location: Qatar-Doha
Job family: Corporate & Commercial
Closing Date: 2026-09-21
Description
About the role
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Corporate Planning team as a Commercial Operations Specialist to be based in Doha, Qatar.
As a Commercial Operations Specialist, you will be responsible for supporting Global Leisure Sales through commercial operations, sales enablement, reporting, and business intelligence activities that enhance data quality, productivity, decision-making, and commercial performance. You will also be responsible for delivering actionable insights, maintaining governance standards, supporting commercial processes, and enabling the business to make data-driven decisions that drive revenue growth and operational efficiency.
Specific Responsibilities For The Role Include
- Support the delivery of commercial operations and sales enablement activities across Global Leisure Sales by coordinating reporting, governance, CRM administration, and sales support processes, ensuring the efficient execution of commercial priorities and operational effectiveness.
- Prepare, maintain, and analyze commercial dashboards, scorecards, and performance reports by consolidating and validating data from multiple sources. Provide insights into revenue, partner performance, pipeline health, channel effectiveness, and commercial productivity to support informed decision-making.
- Maintain CRM governance and data quality by ensuring account, pipeline, partner, and performance information is accurate, complete, and up to date, enabling reliable reporting, performance visibility, and effective commercial planning.
- Analyze commercial and operational data to identify trends, risks, performance gaps, and growth opportunities. Deliver actionable insights that support commercial effectiveness, revenue growth, and overall business performance improvement.
- Support business reviews, account planning, and management reporting through the preparation of performance summaries, presentations, and commercial analyses, enabling leadership teams to monitor results and make informed decisions.
- Support contract administration, fare filing coordination, and commercial documentation processes by maintaining accurate records and ensuring compliance with approved commercial terms, reducing operational risk and supporting governance requirements.
- Track operational, transformation, and productivity metrics by maintaining performance data and monitoring progress against objectives, providing visibility into commercial performance and operational efficiency initiatives.
- Collaborate with Commercial Teams, Revenue Management, Finance, Marketing, Technology, Commercial Analytics, and Regional Sales teams to gather and validate data, ensuring accurate reporting, cross-functional alignment, and effective performance tracking.
- Support the maintenance and enhancement of reporting tools, templates, and business intelligence solutions through data updates, testing, validation, and user feedback, improving reporting efficiency, transparency, and user adoption.
- Support the continuous improvement of reporting and operational processes by identifying opportunities to standardize, automate, and enhance data collection, reporting quality, and overall efficiency.
- Maintain reporting and governance requirements across CRM, PRISM, Galaxy, and other commercial systems by ensuring timely updates and compliance with established reporting standards, supporting data integrity and business visibility.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualification
About You
The successful candidate will have the following skills and qualifications:
- Relevant College or University qualifications, with minimum 5 years of job-related experience.
- Experience in commercial operations, reporting, business intelligence, sales support, CRM administration, or business analysis.
- Experience working with commercial data, reporting frameworks, and performance management processes.
- Strong analytical, communication, and stakeholder management skills, with the ability to support business decision-making through data-driven insights.
- Experience with reporting and analytics platforms such as Salesforce, Power BI, Tableau, or similar tools.
- Knowledge of airline commercial systems, including Amadeus, PRISM, CTK, and Galaxy.
- Experience in commercial reporting, business intelligence, dashboard development, or sales operations within the airline or travel industry.
- Knowledge of contract administration, fare filing, commercial governance processes, and data governance frameworks.
- Advanced proficiency in Microsoft Excel, PowerPoint, dashboard development, performance reporting, and data visualization, with strong attention to data accuracy and quality.
- Excellent written and verbal communication skills, with the ability to effectively engage and collaborate with stakeholders across multiple functions and levels of the organization.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236663
