Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.
Make Your Career Move, together with Cathay.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.
Role Introduction
The Cargo Service Specialist is the operational linchpin in the Chinese Mainland, ensuring the seamless execution of cargo service strategies at the station level. This role provides expert guidance to the Cargo Services Manager - Chinese Mainland and professional leadership to the port teams, driving compliance, efficiency, and service excellence through hands‑on oversight, process improvement, and strong vendor engagement. As a key liaison between Head Office, regional management, and local stations, the Specialist translates global standards into locally effective practices, upholding Cathay Cargo’s commitment to moving cargo that matters.
Key Responsibilities
Station Operations Enablement
- Ensure daily cargo operations adhere to safety, security, and compliance standards.
- Guide the implementation of service plans and process improvements at station level.
- Provide on‑site presence when required to ensure standards are consistently upheld.
Vendor & Performance Management
- Drive high performance across Ground Handling Agents (GHAs) partners by monitoring SLA/KPI delivery and conducting structured assessments.
- Conduct audits, deliver clear performance feedback, and help build vendor capability to enhance service delivery.
Safety & Compliance Monitoring
- Uphold regulatory adherence across stations, including dangerous goods handling, security protocols, and SMS requirements.
- Support incident investigations and corrective actions.
Customer & Product Enablement
- Enable flawless handling of specialised products by guiding stations of process readiness, infrastructure requirements, and customer onboarding.
- Work closely with ports to troubleshoot service issues, accelerate recoveries, and elevate the end‑to‑end customer journey
Digital & Process Innovation
- Identify and champion digitalization opportunities, optimise cargo processes, and support teams in transitioning to new platforms and system enhancements that improve accuracy, speed, and operational consistency
Training & Capability Support
- Drive competency development across Chinese Mainland by coordinating training delivery, validating skills through structured assessments, and ensuring documentation, SOPs, and station manuals remain up to date and aligned with global standards
Emergency & Crisis Response
- Coordinate regional preparedness for emergency and abnormal operations
- Ensure stations maintain readiness, participate in drills and act swiftly during disruptions
Operational Duty Holder Responsibilities
- Act as Remote Operational Duty Holder for ports as required
- Ensure safe, compliant, and efficient service delivery, including oversight of third-party contracted services
Requirements
Academic Qualifications
- Bachelor’s or equivalent education qualifications, study in a cargo or related field is a distinct advantage
- Additional certification in logistics, supply chain, or aviation operations preferred.
Knowledge, Skills, Training And Experience
- Minimum 5 years’ experience in cargo operations, customer service, or sales within a regional or multi-station environment.
- Practical knowledge of aviation safety and security regulations e.g., DGCA, IATA DGR.
- Strong process orientation with experience in operational improvement and digital solution implementation.
- Ability to influence without authority and work effectively with cross-functional teams.
- Analytical mindset, attention to detail, and adaptability in fast-paced settings.
- Willingness to travel across the region as needed.
- Recency in Cathay Cargo Freighter RCO Licence is preferred.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
