Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Reports to: Airport Manager - KHH
Location/ Country: Kaohsiung/ Taiwan
Deliver exceptional customer service while supporting safe, smooth and efficient airport operations in Taiwan on a one-year fixed-term contract. You will assist customers across multiple touchpoints, contribute to daily operations and comply with established safety and security requirements.
Build your operational knowledge through required training, care for customers during disruptions and collaborate with colleagues, suppliers and airport partners. Your work will help customers feel valued, recognised and supported throughout their journey.
Key Responsibilities
- Execute corporate safety, security and regulatory requirements in accordance with established standards.
- Maintain operational integrity and support on-time, error-free airport operations.
- Develop and maintain the knowledge and skills needed to perform assigned operational duties.
- Deliver high-quality service across customer touchpoints and create genuine, memorable customer experiences.
- Provide attentive service to high-value customers and remain informed about the latest product updates.
- Support customers during disruptions by following local contingency plans and airport management directions.
- Collaborate with colleagues, suppliers and partners to deliver services and products to company standards.
- Assist with supplier performance monitoring and track agreed operational action plans.
- Identify ancillary revenue opportunities, including excess baggage charges and upgrades, and support station administration when required.
- Maintain professional relationships with authorities, suppliers, service providers, Oneworld partners and other airlines.
Requirements
- Taiwan Permanent Resident or Taiwan Employment Gold Card holder.
- University degree or above preferred; college graduation is the minimum requirement.
- Preference will be given to applicants holding a valid nursing licence.
- Applicants with Taiwan indigenous status are welcome.
- Good command of written and spoken English, with local language proficiency considered an advantage.
- At least one year of airline or related industry experience is preferred.
- Demonstrated ability to work independently under pressure, manage multiple tasks and adapt to changing operational requirements.
- Strong sense of responsibility, excellent interpersonal skills, a service-oriented mindset, willingness to work shifts and undertake additional responsibilities, and ability to successfully complete all required operational training.
Benefits
We believe that to move our customers forward, we must move our people forward first. Joining Cathay means unlocking a distinctive international lifestyle, supported by a foundation of excellence that respects your life both inside and outside of work.
- A Life in Motion: Highly discounted travel for you and your family.
- Design Your Journey: Benefit from structured career progression paths and world-class training.
- Security and Peace of Mind: Comprehensive coverage including National Health Insurance, Labor Insurance, Labor Pension Plan and group insurance.
- A Culture of Support: Work within a safe, collaborative environment that embraces diversity.
- Well-being and Balance: Flexible work schedules and extensive well-being programmes.
Make your career move.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
