Brief About the Role
The Manager - Aircraft Systems is responsible for managing, enhancing, and supporting critical operational systems used within the Operations Control Centre (OCC). The role acts as a key link between OCC, Digital, Engineering, Flight Operations, external vendors, and other stakeholders to ensure system reliability, operational efficiency, business continuity, and continuous improvement of operational applications
Qualification & Experience
Educational Qualification:
- Bachelor's Degree in Engineering, Aviation Management, Operations Management, or a related discipline
Experience:
Essential
- Minimum 6-10 years of experience in airline operations, OCC systems, recovery optimization, operational applications, aviation technology, or digital transformation environments.
- Experience managing enterprise operational systems and vendor relationships.
- Experience in system implementation, testing, and business process improvement.
Preferred
- Experience working with Jeppesen operational products.
- Strong understanding of Airline disruption management and OCC processes.
Skill Set
- Operational Systems Administration
- Aviation Operations & OCC Systems
- Jeppesen Applications
- System Implementation & UAT Testing
- Vendor Management
- Process Improvement & Automation
- Data Management & System Integrations
- Documentation & Compliance Management
- Stakeholder Management
- Training & Knowledge Management
Key Competencies
- Analytical & Problem-Solving Skills
- Leadership & Team Development
- Cross-Functional Collaboration
- Planning & Execution Excellence
- Decision Making
- Change Management
- Attention to Detail
- Customer & Operational Focus
- Communication & Stakeholder Management
- Continuous Improvement Mindset
Job Responsibilities:
Operational Systems Administration & Governance
- Own lifecycle management, administration, and support of aircraft operational applications including JOC, JTA, SITA, Mission Watch, Aviobook, Station View, and other OCC operational systems.
- Manage user access, roles, profiles, and permissions across designated applications.
- Maintain master databases and ensure data accuracy, completeness, and integrity.
- Ensure timely onboarding of new aircraft, airports, stations, operational restrictions, and associated configuration updates.
- Maintain aircraft registration details, airport compatibility data, aero-political restrictions, and fleet-related operational parameters.
Aircraft Systems & Application Management
- Lead system upgrades, deployments, integrations, enhancements, and defect resolution in collaboration with Digital, Engineering, Operations, and vendor partners.
- Ensure operational readiness, availability, and reliability of critical systems and supporting data feeds.
Jeppesen Systems & Recovery Optimization Solutions
- Act as the OCC Subject Matter Expert (SME) for Jeppesen operational applications.
- Serve as the primary OCC focal point for Recovery Solver optimization and enhancement initiatives.
- Participate in business requirement gathering, solution design reviews, and implementation planning.
- Lead User Acceptance Testing (UAT), defect management, validation, and production readiness activities.
- Support evaluation and implementation of new applications and operational solutions.
Data Management & Operational Integration
- Ensure timely processing and synchronization of operational schedule data through SSM, SSIM, and related interfaces.
- Monitor and validate integrations between operational platforms and systems.
Documentation, Compliance & Training
- Develop and maintain SOPs, training materials, system documentation, release records, and knowledge repositories.
- Review application patches, updates, and enhancement releases.
- Maintain deployment records and release documentation.
- Conduct system awareness and capability-building sessions for end users.
Team Leadership & People Development
- Drive cross-functional training and knowledge-sharing initiatives.
- Support onboarding and development of new team members.
- Promote a culture of collaboration, accountability, innovation, inclusivity, and continuous improvement.
Continuous Improvement & Innovation
- Identify opportunities for process optimization, automation, and efficiency enhancement.
- Drive implementation of system improvements and innovative solutions to support business performance.
