Job Purpose
To assist customers and promptly respond to their queries by providing clear information, guidance and service needed , this includes delivery/dispatch of items and cash handling as per company’s adopted policies and procedures.
Key Result Responsibilities
- Opens/closes the showroom timely and maintains a safe and tidy workplace; ensures availability and readiness of display items in the assigned areas.
- Greets customers when entering and leaving the store.
- Handles the main reception desk: receiving payments, issuing receipts, keeping track of all cash and credit transactions, responds to customers’ inquiries whilst relaying clear messages and information as appropriate.
- Secures and properly controls cash, negotiable items, passwords and keys.
- Balances assigned cash drawer on a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer.
- Attends to customers’ purchases, alterations, laundry, items delivery, etc. Assists customers in fitting, takes measurements for alterations and communicates to manufacturer as needed.
- Properly documents all necessary transactions in the Large Transaction log
- Acts as focal point for the suppliers/vendors with respect to pick-up/drop-off of products and packages.
- Assists the officer/supervisor in stacking items on shelves accurately; collects items from store and delivers to customers as required.
Key Result Responsibilities - Continued
- Informs the officer/supervisor with any shortages in items or low inventory levels of products within the showroom.
- Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing.
- Prepares and maintains a database of all uniform orders (new/alteration) in an excel sheet format to be referred to as needed.
- Ensures the comfort of all customers, visitors and guests waiting in the showroom area, escorts them if needed.
- Collects and promptly delivers documents, stationery and messages within the showroom in a timely and efficient manner.
- Executes any other tasks as assigned by the Supervisor/Manager.
Qualifications (Academic, Training, Languages)
- High School or Diploma in any stream is acceptable.
- Demonstrates pleasant personality and positive attitude all times.
- Well-groomed and organized.
- Dynamic and physically fit for the job, requires frequent movement.
- Age recommended: not above 30 years.
- Proficient in Microsoft Office.
- Good in English Language (Any additional language is a plus).
Work Experience
- 1-3 years of customer service experience in a similar role in any industry.
- Reliable for handling cash with accuracy and no discrepancies.
- Ability to understand assignments and plan tasks according to priorities and logical order.
- Cooperative team player; possesses good organizing and time management skills.
- Stays up-to-date with needed information and/or changes within the company including names of departments and personnel and their offices locations.
- Capable of comprehending and classifying items and documents needed for required tasks.
- Multi-task oriented, responds to multiple assignments easily and promptly.
- Demonstrates high attention to details.
- Willing to support and provide alternate solutions in ad-hoc scenarios and unplanned situation.
- Dependable, self-initiative takes ownership and acts proactively.
- Displays energy and enthusiasm.
- Employs interpersonal skills to execute tasks and build trust in his/her performance.
- Demonstrates the ability to contribute and successfully deliver against set KPIs.
