Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
As the face of our customer, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
Job overview and responsibilities:
- Provide assistance to the traveling public by performing various customer service duties in the airport terminal
- Prepares tickets, determines fares and routing to ensure passenger's travel needs are met
- Responsible for daily cash and credit card sales
- Handle reservations and Mileage Plus inquiries
- Receive and direct incoming calls, greet and direct customers, tag and handle bags
- Required to staff ticket counter, boarding gates, and baggage claim area
- Security Screen baggage and passengers
- Assist with cabin inspections and cleaning, lavatory services
- Perform other duties as directed by station management to provide customer service support
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
What’s needed to succeed (Minimum Qualifications):