Employment Type: Internship
Contract Duration: 6 months extendable to 11 months
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
Looking
for a highly organized and collaborative Intern, IATA Clearing House Customer Success,
contributing to existing member activities growth. This role is in supporting existing
customer engagement plans.
Reporting
to the ICH Senior Customer Success Manager, you will work closely with the ICH
and the SIS “Simplified Invoicing and Settlement” Teams. You may also interact
with Sales and Marketing Teams.
ICH
is the oldest IATA financial system processing over USD65b worth of
transactions yearly and generating over USD16m revenues.
What your day would be like
- Contribute to customer success and product adoption, helping customers to realize measurable value while supporting revenue and volume growth.
- Support onboarding, training, testing and change-management activities to accelerate adoption and ensure successful implementation.
- Help in coordinating new process definition for specific markets
We would love to hear from you if
Experience
& Qualifications
University degree, business
school or engineering (within
one year of graduation)
Enthusiast about aviation
sector
Understanding of technology,
EDI, XML, ERP integration a plus
Basic knowledge of accounting
and financial processes
Good communication skills and
Excel knowledge
Collaboration
& Leadership
Customer focus mindset.
Problem solving enthusiast
Cultural awareness dealing with
different parts of the world and culture
Listening capacity,
understanding customer needs.
Team player
Excellent English language
skills, knowledge of other languages would be an advantage.
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
