Join our team as a Deputy Station Manager and be responsible for ensuring safe, secure, and customer-oriented service delivery at the station. Take charge of creating a welcoming atmosphere and strive for consistent service improvement.
If you're ready to ensure top-notch ground handling operations, apply now!
Tasks
The
Deputy Station Manager is responsible for
- Building strong connections with high-value customers and ensuring they receive top-notch service
- Serving as the face of customer care when designated by the Station Manager
- Upholding the company's product philosophy and values among staff
- Monitoring staff appearance and attitude to maintain high standards
- Leading daily flight briefings to keep personnel informed and prepared
- Overseeing the performance of all suppliers involved
- Playing a role in developing and updating procedures
- Collaborating on handling processes for alternate airports
- Acting as the Station Manager's right-hand person in all station matters
- Ensuring compliance with operator's manuals and local interface agreements
Requirements
The ideal
Deputy Station Manager should meet the following requirements:
- High school diploma/GED required
- Bachelor's degree desirable
- 3-5 years of work experience in the airline industry
- 2-3 years of work experience in ground handling
- Leadership experience desired
- He/she has a passion for excellent service and promotes its delivery on a sustainable basis
- Excellent written and spoken English language skills required
- Knowledge of German and/or Swedish language desirable
- Knowledge of airport procedures and processes
- Successful completion of Training in Passenger Service and/or Aircraft Handling (including but not limited to DCS systems)
- PC and aviation specific supported software /tools (including all MS Office programs) skills required
- Project management and strategic thinking desirable
- Must possess permit to work in Sweden
- Willingness to travel
- Must possess a valid driver’s license
- Must be willing to work shifts
- This position is available at 80%-100% FTE, depending on the candidate's availability and preference
Company
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.